72 percent of businesses say they would change ISP if their Internet connection became unreliable. The independent research carried out by Shape the Future Limited on behalf of Zen Internet, the award winning ISP, surveyed over a 1,000 Small Medium Enterprises (SMEs) between September and October.
An important decisive factor for SMEs is the level of support provided by ISPs: 85 percent stated that the level of support was the most important criteria when choosing an ISP while the highest number of respondents, 80 per cent, considers UK based support to be very important. Some ISP providers have been criticised for taking telephone support overseas and cutting staffing costs.
Just over half of those asked, 55 per cent were happy with their current supplier and were unlikely to change, 45 percent are unhappy. and 68 per cent had not changed ISP in the last year but 13 per cent are considering changing ISP at present. When they do, it’s mainly when there are issues with reliability, quality of service, cost or for higher speeds. It was found that 72 per cent of SMEs said they would change provider because of unreliable connection, but note only 40 per cent would change to save money.
98 per cent of SMEs consider reliable Internet access to be critical to the needs of their business. 71 per cent of SMEs thought it was important that their ISP was business orientated, as 80 per cent use the Web to locate suppliers and 76 per cent use it for purchasing activities.
The lawsuit is seeking a jury trial where they are asking for statutory, compensatory and punitive damages.”
Useful website testing speed tools http://www.websitepulse.com/help/tools.php
The only recommended way to resolve this problem is to temporarily revert to Java 6 update 7 until Sun Microsystems fix their problems. To do so you will need to uninstall Java 6 update 10 and then install update 7.
Please note that in the past older versions of Sun JAVA have been full of serious security flaws and I strongly recommend UNINSTALLING ALL PRIOR versions of SunJava thru add/Remove as well as OLD install folders PRIOR to this updated version – JUST AS A PRECAUTION –
UNLESS all the older versions are removed THERE STILL REMAINS THIS RISK. The update doesn’t uninstall any old versions. You HAVE to go to the Control Panel and look in Add/remove programs and uninstall each one …keeping the latest, of course.
To uninstall update 10, open ‘Add/Remove Programs‘ in Control Panel (in Windows Vista this is called ‘Programs and Features‘) and remove the ‘Java(TM) 6 update 10‘ item.
Then install Update 7 from the links below.
|JRE 6 Update 7 – Windows – 15.0MbJRE 6 Update 7 – Windows x64 – 13.7Mb|
And I used to think that Politicians were big liars.. till I had encountered BCE, Bell Sympatico .. by the way Cops, RCMP, Lawyers, realtors, Pastors, judges and their regulating societies too are some of the most immoral, biggest liars now that I have encountered in my lifetime!
I have sent many letters to the useless Minister of Industry, Consumer affairs, Jim Prentice MP CorrespondenceMinister@ic.gc.ca and when I next phoned them in Ottawa and I HAD RECENTLY asked about a decent reply to my many letters, they said they do not know where they are, and for me to mail them again TO THEM.. RATHER ask them to read them on the net too then for they are there as well!! Let them RE read this too..
This is not even a new issue but an old one. I firstly could not help but notice that a very significant AMOUNT OF YOUNG PEOPLE USE THE iPHONES AND COMPUTERS STILL, and that as a direct result we now have whole generation of users who clearly do strongly hate the federal government as well as the big corporations for allowing them to be abused again and again. A really Smart move?? for the Conservatives and big Corporations getting young customers too mad at them now even for life. Certainly not a good, or a great marketing practice for the Conservatives, the Corporations, even for Industry Minister Jim Prentice MP. The whole fiasco, poor past responses, inactions now still being poorly thought out ironically applies now even to to the Conservatives and the Industry Minister himself now as well.. It all clearly falls in the same category as the Conservative Stockwell Day MP and his past skidoo antics.
“Finally Industry Minister Jim Prentice is calling on the chief executive officers of Bell and Telus to meet with him and explain their decision to charge consumers for incoming text messages. Jim Prentice has sent letters to the heads of the two companies, has said the decision to charge consumers without text bundling packages will hurt consumers. The companies must meet with him before Aug. 8. “While I have no desire to interfere with the day-to-day business decisions of two private companies, I do have a duty as minister of industry to protect the interests of the consuming public when necessary,” Prentice said in a statement. “I believe this was a poorly thought out decision.” Under the Corporations new plans, customers will be charged 15 cents for each incoming text message, including uninvited spam messages. Previously, customers without text plans were only charged for outgoing messages. Customers with a text messaging rate plan or bundle will not be affected by the new charges.”
Cellphone users to be charged for incoming text messages
CBC.ca – Cellphone users with Bell and Telus are going to have to fork over a little more to receive incoming text messages, under new pricing plans slated to roll out in August.
Get ready to pay for incoming text messages Canada.com
Uproar over new Canadian texting fees United Press International
Mobile Magazine – Soonews.ca – QuicklyBored – The Province
all 40 news articles » En Français »
There is a public outrage on the part of Canadian consumers following the release of the local pricing plans. Apple the iPhone maker has watched nearly 50,000 of its loyal customers sign an anti-Rogers petition at ruinediphone.com, which has in turn sparked hundreds of potentially damaging reports on the matter by bloggers and members of the mainstream media.
The petition has attracted attention in Canada and abroad, but it won’t have any effect on Rogers unless consumers follow through with the old-fashioned but simple and reliable strategy for pulling down prices.
If you don’t like the price of an iPhone, don’t buy it. If Rogers finds it has priced itself out of the market, it won’t take a petition to ring in lower prices.
All that is just the beginning of the Customer reactions, war I had written about months ago too.
Prentice calls Bell, Telus to task for decision to charge clients without bundle The Canadian Press – Wed Jul 9, 4:05 PM
OTTAWA – Industry Minister Jim Prentice is taking Bell Mobility and Telus Mobility to task for their plans to charge some of their customers for each incoming text message and called both company CEOs to Ottawa to explain their “ill-thought out” decision.
and what about big bad Bell sympatico
Globe and Mail – 3 hours ago
Toronto — Re Google Raises Fuss Over Bell’s Speed Bumps (Report on Business, July 9): Bell Canada and other telecommunications companies have been slowing, shaping and restricting Internet traffic for some time.
Google slams “throttling” of internet traffic in Canada Digital Home
Google condemns Bell’s ‘throttling’ practice Toronto Star
Canada.com – Ars Technica – CBC.ca – BetaNews
all 51 news articles »
Remember always that when presenting most complaints it takes some time, prepare to be ready for the time to pass, but do know also as to how to handle the false delays. Send them always next with a copy to others a reminder letter, email that you are waiting for an adequate response to your specific complaint for a start.
YOUR RIGHT TO END THE CONTRACT WHEN IT CHANGES. When your contract with your mobile, internet, fixed-line or VoIP (net phone) service provider changes, often you will have a right to end the contract early without having to pay additional fees (eg cancellation or termination fees). Your original contract has been breached, changed if monthly access fees or call rates increase and also if download limits or free monthly call credits have been reduced. Firms that breach a contract can now also expect a penalty payment now to you as well for doing so. See also basic contract laws.
http://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/ http://thenonconformer.wordpress.com/2008/05/18/on-how-to-deal-with-it/ http://thenonconformer.wordpress.com/2008/06/24/hanging-up-on-early-exit-fees/
If for example you entered into a 24 month mobile phone contract and after say 2 months your call rates increased, you will have a right to cancel the contract and not have to pay a cancellation or early termination fee. If your service provider refuses to waive a cancellation/termination fee in these circumstances, you can contact the others
“It’s all to convince to convey that Bell is and has gotten better,” Bell Mobility president Wade Oosterman said in an interview.
But telecom analyst Carmi Levy of AR Communications said the changes will have little impact unless they are accompanied by a dramatic improvement to customer service.
“You can change your logo and you can change the name of your offering until the cows come home but if you don’t change the fundamental way that you operate, then the rebranding effort will be for not,” the Toronto-based analyst said in an interview.
He said Bell needs to be less adversarial and aggressive with customers and more responsive to their needs.
“This needs to be just the first salvo in an ongoing effort to become a softer friendlier company to deal with.”
New Bell chief executive George Cope has promised to improve customer service as it completely overhauls the vast business. The Montreal-based company recently announced plans to shed 15 per cent of management and sell non-core assets.