The company has also adopted rebranded its Bell ExpressVu, Sympatico and residential service in favour of Bell TV, Bell Internet and Bell Home Phone.
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Subject: Dealing effectively with complaints, problems, bad service , ISP provider-
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The Written Complaints are always an important way to identify areas of much needed improvement, and they can lead to significant improvements eventually.
You might be so dissatisfied with your phone company, ISP provider, or whatever? and next most persons will simply transfer their account immediately to another firm, another service provider entirely, but beware you may still have to deal with the penalty for breaking the contract, and in reality such an approach does not do anything to alleviate or likely help the same problem that many other customers next will also have. If you help to deal with it all now properly it may all take more time but in the end it will generally, if done right, next bring positive changes and great regards for and from other now as well.
Some of the most common areas of complaints, difficulty are as follow:
- Advertisements – for complaints about the truth, accuracy, ethics or legality of advertisements, as well as confusing or unclear labeling directions, contact the Minister of Consumer Affairs
- Bills – for complaints about problems with your phone bill, or ISP in the first instance you should contact the telephone or ISP service provider. If you are not satisfied with their response then contact not only the Telecommunications Industry Ombudsman but many others as well.. You might also want to contact the nearest office of your federal, state, provincial consumer affairs ministry now too..
- Fixed Line or Mobile Phone Contracts – The actual contract that supplies you with a mobile or fixed line telephone is a trade agreement. These come under contract law and contracts are sometimes disputed as being either unfair or unfulfilled. In these cases, again you should firstly contact the organization with whom you signed the contract. If you are not satisfied with their response then again, contact the nearest office of the Department of Consumer affairs.
- The Quality of the Telephone Service or ISP now . Again, in the first instance you should always take up any complaint regarding the quality of the telephone service with your service providers as well as to the others.
- Radio and Television Program Content For radio or television broadcast program content (not advertising), the federal Broadcasting Authority is generally responsible for ensuring that programs ‘reflect community standards’. They all will asks that you first make your complaint directly to the broadcaster concerned. They say that if a station fails to answer your written complaint within thirty days, or if you are otherwise still not happy with their response, you should then contact them,
How to Make an Effective Complaint – General Rules
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The first simple, honest step is to contact the organization that you do have the problem with, and to tell them next preferably always in writing next too, specially that you want to make a complaint and you are also going to detail it in writing to them and to many others for further references now too.
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Before making the specific contact, – make sure you do now have a clear idea about exactly what you are going to ask them. tell them. Do generally take some detailed, specific notes and do have them in front of you so you don’t get distracted or next forget any part of the essential information you want to share with them too. If possible, do also have a proposed resolution to your complaint that you would be fully happy with and present this to them too. Assemble a pen first now, and all the information that might be necessary for you to refer to, in front of you, out it all in writing on a page even before you call, including the initial telephone number, account number and billing address and next also the subsequent references given to you. . If you are calling about a specify phone or ISP account, bill, try to make sure you have a reference copy of it in front of you. The more prepared you are for the first telephone call, the more likely you will also need it when you have call back again later. Rarely does even phone call or one letter suffice. Do talk also to your friends, neighbors, and do also see if they had the same problem now too.
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You do try to phone them firm first and follow it up with a confirming letter next too. Do Stay in control always without being interrupted or distracted by the others. State your case as calmly as possible, and note this do even repeat it to them especially if they are not listening to you, or if they as usual falsely try to lie to you, try to divert the topics, your complaint now. However, you should always plan to make a telephone call when you are feeling in full control, time to deal with the problem..
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Have a pen and paper ready in front of you. Take note always of the date and tie time you call, how long you waited before your call was answered, how long you had talked for and the name of the person you spoke to. In the future it might be even helpful for you to monrtstily bill the same firm for wasting your time in their not addressing the problem. That should get their notice now next too and show how serious you are in getting the problems, conflict resolve in an adequate manner now still too.
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Remember always that when presenting most complaints it takes some time, prepare to be ready for the time to pass, but do know also as to how to handle the false delays. Send them always next with a copy to others a reminder letter, email that you are waiting for an adequate response to your specific complaint for a start.
When any person does experience service or equipment problems, their resulting dissatisfactions, complaints now can be often even more compounded by them not being able to directly firstly to talk to or to deal with anyone that is really helpful about the problem, in a position of authority to do so now, even firstly now without waiting for hours on the telephone for a firm’s initial or subsequent responses – note the delays sometimes this is a deliberate act by the firms to discourage you from initially now making the complaint. The reality thus often still is that you may always need to wait a long while before your phone call is answered and if you can’t now really wait, your next numerous unsuccessful attempts also to speak with someone will ultimately not only waste your time but will also increase your frustration. Anger can be a common reaction the reality that the service and equipment problems that too often are not quickly and effectively solved, or one too often being cut off over and over again, or rather buck passed, transferred to others again and again, or put on hold or the telephone phones are answered by electronically generated voice systems that lyingly promise to return your call now are also rightfully extremely annoying..
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A common false tactic now used by too many firms, municipalities, services is to try to cut you off the phone or your post , by lyingly finding some excuse to deal with you even like saying that you are rude or what ever. Merely repeat to them calmly your specific request stating that you want to talk to someone that can effectively help you with your specific complaints and can you be passed to that person, manager? If at any time you feel you are becoming upset, cool down, and remind yourself why you are calling, what you are doing. Simply using the free , holding time to write down the basic complaints, details even for their later use if nerd be. Ask for their name, the name of their managers, and their email now as well and tell them you intend to write about it, posting your complaint to others, on the net as well. If they cut you off, a normal course of action from the much too many bad firms and their bad customer service departments these days too now, persist and get a proper mailing address still.
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Complaining by phone, or face to face generally means there is no undeniable record of the event, even that it had now ever occurred, transpired. Some how many more persons next do tend to be responsive when the see the undeniable complaint in writing, but not always. Thus the Follow up letters are also generally essential. Do always resort to writing letters with copies to the related managers, and your local elected representatives, news media so they too ALL can be informed and ALL CAN act upon it.
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The problem also with using just the phone to deal with a complaint, is that there is no record of what really has happened especially when the outcomes now are too often mostly negative. Do still understand that there are much too many unrepentant, pretentious firms that hire too many liars to defy the complaints, truths. Even here your witnessed public exposure will help to bring this out into the open, to light so others can deal with it effectively too. No one can deny your own personal witness if detailed in writing now too. The Pen is always mightier than the sword still too these days.
Appropriate disclosures to the right parties, the persons who have the power to make changes, executives, news media, elected officials, regulating bodies too can work wonders next too.
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A good complaint letter will probably help you to get the best results quicker. A signed written complaint, with at least your full name, address and telephone number is always important, effective even on one made by e-mail. You should receive an adequate, serious written response within a reasonable time period at the most within 30 days at the most if not sooner. It is always best to write a letter to the company outlining your concerns, an email is acceptable as long as you send copies of it to others. Do also Request that they reply to your complaint in writing and keep their letter in case you need it in future.
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According to Ellen Phillips, author of Shocked, Appalled and Dismayed! How to Write Letters of Complaint, the most effective letters of complaint include some of these five key elements:
- Direct a copy of the the letter to the highest-ranking person in the organization as well and to the Consumer and Government Organizations as well:
- Construct a strong opening sentence even as to what you want, expect from them, and do sate it to be done within a reasonable period of time too.
- Describe the problem complaint concisely and factually including any steps you have already taken
- Clearly do also Imply that the company will not only lose your business but hat of many others too for you will share it with them too. Tell them that you also now cannot be sued by anyone of posting or for telling the truth. That you also do welcome any subsequent threats of a lawsuit as it will being the whole matter into the open and give it more much needed publicity too.
- Do Place all the responsibility for resolving the complaints with the recipient and their related mangers even for their rightfully blame in their failure to solve the problem you had rightfully addressed to them already too.
If the telephone or internet service provider does not solve your problem you could also contact one of the relevant external complaint-handling agencies: If any of them now do not resolve your problem for you in a way that you are happy with, you can and often should take the process even a step further and all in writing now too, meanwhile also making the whole process publically posted on the internet, available to the news media and the local elected officials will also help to weed out the much too many pretentious pretentious bad regulators as well. I have rightfully followed all this myself too now. The darkness tends to hate the light , being exposed to all.
YOUR RIGHT TO END THE CONTRACT WHEN IT CHANGES. When your contract with your mobile, internet, fixed-line or VoIP (net phone) service provider changes, often you will have a right to end the contract early without having to pay additional fees (eg cancellation or termination fees). Your original contract has been breached, changed if monthly access fees or call rates increase and also if download limits or free monthly call credits have been reduced. Firms that breach a contract can now also expect a penalty payment now to you as well for doing so. See also basic contract laws.
http://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/ http://thenonconformer.wordpress.com/2008/05/18/on-how-to-deal-with-it/ http://thenonconformer.wordpress.com/2008/06/24/hanging-up-on-early-exit-fees/
If for example you entered into a 24 month mobile phone contract and after say 2 months your call rates increased, you will have a right to cancel the contract and not have to pay a cancellation or early termination fee. If your service provider refuses to waive a cancellation/termination fee in these circumstances, you can contact the others
Taking the Problem next to an External complaints, regulating Agency can be really cumbersome, and also even take a long time, so contact the local news media first. You can Search the internet for the news media editors contacts and your local elected officials now too.
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Public exposure and prosecuting of the major guilty, bad persons, firms, serves everyone’s best interest always too. Being now still nice to any of the bad guys is a total waste of time for they next still have no reasons to make any of the much needed positive changes.
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As a consumer, it is often still difficult to know where to go to resolve complaints, disputes, especially if something you have bought goes wrong, the cost of going to court, the hassle, it is often more than your purchase is worth but now there is a much cheaper and often effective approach, use the internet, for all justice is not necessary better handle in the court of laws, and that approach is still full public exposure.
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So how is the clearly unacceptable immoral Bell Sympatico now still handling all of my rightful 280 letter of complaints to them, and when can I get proper responses from all of the parties concerned now too, even in the government? Or do I still have to write about it to all over and over again even on the net?
http://thenonconformer.wordpress.com/2008/06/28/libel-lawsuits/ http://mywebpage.netscape.com/CtznK287/bell.htm
Beware always of men and women, bullies, tormentors, control freaks, persons, civil and public servants, politicians, pastors, leaders, elders, Corporations who falsely do, will try to enslave you, oppress you, exploit you even while they claim they are proclaiming the truth, democracy, trying to help you, etc.,
Is 51:23 ..your tormentors {and} oppressors, those who said to you, Bow down, that we may ride {or} tread over you; and you have made your back like the ground and like the street for them to pass over.
http://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/
“It’s all to convince to convey that Bell is and has gotten better,” Bell Mobility president Wade Oosterman said in an interview.
But telecom analyst Carmi Levy of AR Communications said the changes will have little impact unless they are accompanied by a dramatic improvement to customer service.
“You can change your logo and you can change the name of your offering until the cows come home but if you don’t change the fundamental way that you operate, then the rebranding effort will be for not,” the Toronto-based analyst said in an interview.
He said Bell needs to be less adversarial and aggressive with customers and more responsive to their needs.
“This needs to be just the first salvo in an ongoing effort to become a softer friendlier company to deal with.”
New Bell chief executive George Cope has promised to improve customer service as it completely overhauls the vast business. The Montreal-based company recently announced plans to shed 15 per cent of management and sell non-core assets.
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