Alberta concerned only lately about it’s image, reputation

 
 
 Alberta has the friendliest investment climate among Canadian provinces,  according to a report released Thursday from the Fraser Institute.  The report lauded Alberta for its low taxes on companies and people, careful spending at the provincial-government level and lack of red tape. “With Canada’s lowest corporate and personal income taxes, most flexible labour market, smallest government and relatively low level of red tape, Alberta continues to offer an investment climate that is the most attractive nationwide,” said Charles Lammam, senior policy analyst with the Fraser Institute.  http://www.cbc.ca/fp/story/2010/12/02/3917030.html
   
 CALGARY – Alberta is suffering an “image deficit” over criticism of the province’s oilsands and provincial Conservatives called for a new campaign to minimize the damage to business and tourism.  A resolution introduced at the Alberta Progressive Conservative Convention on Saturday argued that sophisticated and well-financed environmental organizations and special interest groups are having success in attempts to redefine Alberta’s image in “extremely negative” terms. It says Alberta’s efforts to counter “nefarious public relation campaigns” have been ineffective and both industry and government must work together to come up with a new strategy to turn the tide of public opinion. http://ca.news.yahoo.com/s/capress/101030/national/alta_conservatives_stelmach
 
What a liar.. Alberta has been feeding others the same lies for decades too..
Alberta has  low taxes on Companies but  high hidden taxes on the citizens, high school and property taxes, costly homes,  even  one of the highest police revenue generating tickets in the country..

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A bad image problem  is not the only main problem for Alberta even in July 2013..

Many of those affected by the recent flooding in Canmore,  Calgary, Exshaw, high River, etc,  are now looking back on the month that was and are starting to rebuild.

Flood info sessions planned. Provincial experts on flood mapping and the disaster recovery program will be available in communities affected by the floods at upcoming public information sessions.

The province is mandating that homeowners who live in the floodway can choose to rebuild and repair, or leave. If they choose to relocate, the province will assist them — in some cases, that means purchasing land. Residents living in flood fringe areas must flood-proof their homes if they want to eligible for flood relief in the future. The first information session was held in High River tonight. There are sessions planned in Medicine Hat, Calgary, Canmore, Lethbridge, Bragg Creek and Turner Valley. Many Albertans still do say they’re having a tough time finding contractors and equipment and others are still waiting for word on compensation from insurance companies and the province. The provincial government announced its long-term flood recovery and said “We know this work will take years — not weeks or months — and we will be there to support communities in their renewal efforts over the long term,” said Premier Alison Redford in a release. Prepared by the Flood Recovery Task Force, the plan looks to focus on four areas: financial support, repairing infrastructure, mitigating long-term environmental impacts and nurturing economic growth through reinvestments.

 

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http://www.cbc.ca/news/canada/calgary/story/2013/06/24/calgary-flooding-downtown-water-nenshi-status.html

http://www.cbc.ca/news/canada/calgary/story/2013/07/18/calgary-flooding-aid-transparency-ableg.html

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Albertan solicitor general attempts to quash the citizens democratic rights to complain.

. Alberta’s lack of water generated electricity means that the electrical costs are very high as well.. Flexible market, people need two jobs or both spouses working hard just to pay the basic  Bills due to the high cost of living.. Slim government does not mean much if it is incompetent.. and the Government of Alberta is very cheap, even broke in fact..so it does not even give the citizens adequate Medicare, or adequate many other services…. and flexible labor market is imported underpaid, unqualified often too  cheap labour..

  “What kind of ‘idiots’ are running Alberta anyway?  Why would the people of Alberta keep voting for such an incompetent Party?   It is so obvious that the priorities of the Alberta ‘Conservative’ government are xxxx backwards. They need to be removed!!!!” “It’s pathetic. So sad to see how this government wastes money and props up their buddies leaving Albertans with a depleted Heritage fund, no money for infrastructure, and poor health care after 16 years of “boom” time. Can’t wait til the time is up for these clowns and their corruption is properly exposed. It’ll make the sponsorship scandal look like peanuts.” “This Stelmach Government has gone nuts.   No wonder Alberta’s deficit is $7 billion dollars but is exected to top $8 billion dollars.  Stelmach must be forced to resign.” ” It’s WAY past time that Slow Eddie and his gang of arrogant, self-entitled incompetents were shown the door by voters.   Albertans deserve intelligent, ethical leaders who are committed to democratic principles of transparency, openness, and public service. This Conservative bunch, like fish that’s stayed out of the fridge longer than it should, need to be escorted to the trash bin. Their knuckle-dragging ideology is far past its best-before date.” “I suggest to Mr. Liepert that he should offer voluntary retirement packages to himself and the rest of his crew before cutting funding to health care. These serverence packages are ludicrous and outrageous.” http://www.cbc.ca/canada/edmonton/story/2009/09/02/edmonton-severance-health-care.html

In their false pride they have done many stupid things in Alberta, the leaders now as well.. they despised the poor people, they abuse the ordinary citizens too.. they lied, slandered others… so it should come as no surprise they too are now reaping what they sow.. facing an unexpected big recession.. many still lie as to how long this recession will last too.. http://thenonconformer.wordpress.com/2009/02/20/pride-comes-before-a-fall-in-alberta-too/

 https://postedat.wordpress.com/2009/08/23/if-any-in-alberta-would-not-work-neither-should-he-eat/

Alberta COMPLAINS  about their bad imAge BUT THEY ARE MERELY REAPING ALL THE LIES, ABUSES THEY HAVE SOWED FOR DECADES..

  1. Poor people and the unemploynment rate in Alberta « The non11 Apr 2010 … Poor people and the unemploynment rate in Alberta. Filed under: News and politics — thenonconformer @ 10:48 am …
    thenonconformer.wordpress.com/…/poor-people-and-the-unemploynment-rate-in-alberta/ 

  2. Even why up to 30 Somalis murdered in Alberta « The non26 Apr 2010 … plans to continue a campaign to pressure the Alberta government to … http://thenonconformer.wordpress.com/2010/04/09/canadas-too-often-bad
    thenonconformer.wordpress.com/…/even-why-up-to-30-somalis-murdered-in-alberta/

  3. ALBERTA TODAY IS BROKE « The non conformer’s Canadian Weblog 23 Jan 2010 … “The Alberta government’s decision to reconsider the closure of about 350 acute-care beds in Calgary and Edmonton has divided health-care …
    thenonconformer.wordpress.com/2010/01/…/alberta-today-is-broke/

  4. Calgary MP accused in massive mortgage fraud – Need to know …6 May 2010 … http://thenonconformer.wordpress.com/2010/05/06/t. … contact there with Banks, politicians, pastors now too too, I trust no one in Alberta
    www2.macleans.ca/…/calgary-mp-accused-in-massive-mortgage-fraud/

  5. Alberta’s surprise recession « The non conformer’s Canadian Weblog2 Jul 2009 … New council will advise Mr Scrooge and the Alberta government. When they were rich, proud and arrogant the Conservative leaders of Alberta
    thenonconformer.wordpress.com/…/albertas-surprise-recession/

  6. Alberta’s Manure Pile « The non conformer’s Canadian Weblog27 Jul 2009 … WILL ONLY LEARN THE HARD WAY THAT IT NEEDS THE SUPPORT OF OTHERS. http://thenonconformer.wordpress.com/2009/09/25/the-alberta-way/ …
    thenonconformer.wordpress.com/2009/…/albertas-manure-pile/

  7. Canada’s oil sands « The non conformer’s Canadian Weblog13 Sep 2009 … Syncrude Canada has been found guilty under wildlife laws of causing the death of 1600 ducks in a tailings pond at it oilsands mine in …
    thenonconformer.wordpress.com/2009/09/13/canadas-oil-sands/
 NOW I  HAD  LIVED IN CROOKED, BAD ALBERTA FOR 15 YEARS AND I NEXT WROTE TO ALL NEWS MEDIA, INTERNET, CANADA WIDE  FOR DECADES OF WHAT I HAD SEEN THERE.. TOO MANY CROOKED CITY HALL EMPLOYEES, CROOKED LAWYERS, CROOKED REALTORS, BAD CALGARY COPS, BAD CANMORE RCMP TOO, BAD PC POLITICIANS, BAD DOCTORS, BAD EVANGELICALS CHURCHES AND PASTORS TOO, lousy consumer protection.
 
I RIGHTFULLY EXPOSE ALL CROOKS CANADA  WIDE FOR THE PEN IS MIGHTIER THAN THE SWORD.. so should we all.
 
I rightfully was no fan of Premier Lougheed or Premier Klein of Alberta.. both who also clearly did not look fully after the needs of all the citizens of Alberta.. As Premier, Lougheed who pursued his selfish, self centered nonwithstanding clause, where  he insisted on the inclusion of the notwithstanding clause in the Fderal Charter of Rights,  a clause which allowed  for any Alberta laws to operate notwithstanding  of any other laws   in the event that  the federal government wished to propose legislation contrary or at odds with desires. aims  of Alberta’s leadership, and such a clause  was not needed in Canada but that,   the supremacy of Parliament should prevail over the appointed judiciary. He as Premier he furthered the development of the oil and gas resources, and started the Alberta Heritage and both were next  poorly  managed by his successors.. I am often rightfuly upset by all those cry babies in Albeerta who complain about the other people’s dirty yards  in other provinces but they now  can’t seem to clean their own  yet and firstly too. Hypocrites..
 
(Prov 22:1 KJV)  A good name is rather to be chosen than great riches, and loving favour rather than silver and gold.
 
(Eccl 7:1 KJV)  A good name is better than precious ointment; and the day of death than the day of one’s birth.
 
 

(Prov 19:29 KJV)  Judgments are prepared for scorners, and stripes for the back of fools.

PM Stephen Harper’s province…

Booze, gambling revenues now worth more than gas royalties to Stelmach government

 

My top posts read by many

Being a prolific writer who has covered many different social, religious, political topics I too next have been now surprised as to what issues are the most important to the readers – Thenonconformer.
 
 
Divorce And Remarriage In The Christian  
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2009 CANADIAN EDITORIAL CARTOONS  
QUEBEC the second largest PROVINCE  

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How many rich people in Calgary, Edmonton

Christian Wallpaper = Bible verses

Colorful Inspirational Bible Verses Wallpaper 

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Inspirational WALLPAPERS – BIBLE VERSES-

Wallpapers Bible versed Summer flowers

Christian- Bible versed sailing wallpaper

Dealing effectively with complaints, problems, bad service , ISP provider-

The company has also adopted rebranded its Bell ExpressVu, Sympatico and residential service in favour of Bell TV, Bell Internet and Bell Home Phone.
 
To: correspondenceminister@ic.gc.ca ; mpremier@gov.ab.ca ; premier@gov.bc.ca ; premier@leg.gov.mb.ca ; Premier@gnb.ca ; premier@gov.nl.ca ; floyd_roland@gov.nt.ca ; premier@gov.ns.ca ; rwjghiz@gov.pe.ca ; premier@gov.sk.ca ; dennis.fentie@gov.yk.ca ; compbureau@cb-bc.gc.ca ; info@ccts-cprst.ca ; infomgs@mgs.gov.on.ca ; ccbbb@canadiancouncilbbb.ca ; pm@pm.gc.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca ; Dion.S@parl.gc.ca ; Abbott.J@parl.gc.ca ; allenm@parl.gc.ca ; Ambrose.R@parl.gc.ca ; Anders.R@parl.gc.ca ; Baird.J@parl.gc.ca ; Bell.D@parl.gc.ca ; Bernier.M@parl.gc.ca ; Blackburn.J@parl.gc.ca ; Cannon.L@parl.gc.ca ; casson@rickcasson.com ; Chong.M@parl.gc.ca ; Clement.T@parl.gc.ca ; davebatters@shaw.ca ; Davidp@parl.gc.ca ; delmad@parl.gc.ca ; DevolB@parl.gc.ca ; Emerson.D@parl.gc.ca ; Faille.M@parl.gc.ca ; Finley.D@parl.gc.ca ; Flaherty.J@parl.gc.ca ; Fletcher.S@parl.gc.ca ; Goodale.R@parl.gc.ca ; hawnL@parl.gc.ca ; Hearn.L@parl.gc.ca ; Holland.M@parl.gc.ca ; info@dickharrismp.ca ; jaffer@parl.gc.ca ; Keeper.T@parl.gc.ca ; Kenney.J@parl.gc.ca ; Layton.J@parl.gc.ca ; Lukiwski.T@parl.gc.ca ; Lunn.G@parl.gc.ca ; Mackay.P@parl.gc.ca ; MacKenzie.D@parl.gc.ca ; martin.paul@parl.gc.ca ; mathyi@parl.gc.ca ; Mayes.C@parl.gc.ca ; Moore.J@parl.gc.ca ; Obhrai.D@parl.gc.ca ; OConnor.G@parl.gc.ca ; Oda.B@parl.gc.ca ; ottawa@larrymiller.ca ; Pallister.B@parl.gc.ca ; pepinl@sen.parl.gc.ca ; Prentice.J@parl.gc.ca ; rajotte.j@parl.gc.ca ; sgroj@parl.gc.ca ; silva.m@parl.gc.ca ; simmssc@parl.gc.ca ; Skelton.C@parl.gc.ca ; Solberg.M@parl.gc.ca ; sorenson.k@parl.gc.ca ; Toews.V@parl.gc.ca ; Verner.J@parl.gc.ca ; volpej1@parl.gc.ca ; warkentin.c@parl.gc.ca ; Yelich.L@parl.gc.ca ; zedp@parl.gc.ca ; letters@cbc.ca ; news@ctv.ca ; newsroom@herald.ca ; newsdesk@lfpress.com ; submit@theherald.canwest.com ; letters@thegazette.canwest.com ; localnews@tc.canwest.com ; sunnewstips@png.canwest.com ; city@thejournal.canwest.com ; globalnews.reg@globaltv.ca ; mmarshall@leaderpost.canwest.com ; tabtips@png.canwest.com ; sanderson@thecitizen.canwest.com ; newsroom@canadianchristianity.com ; ministre@finances.gouv.qc.ca ; ministre@justice.gouv.qc.ca ; Letters@globeandmail.com
Subject: Dealing effectively with complaints, problems, bad service , ISP provider-
The Written Complaints are always an important way to identify areas of much needed improvement, and  they can lead to significant  improvements eventually.
 
You might be so dissatisfied with your phone company, ISP provider, or whatever? and next most persons will simply transfer their account  immediately  to another firm, another service provider entirely, but beware you may still have to deal with the penalty for breaking the contract,  and in reality such an approach does not do anything to alleviate or likely help the same problem that many other customers next will also have. If you help  to deal with it all now properly it may all take more  time but in the end it will generally, if done right, next  bring positive changes and great regards for  and from other now as well.
 
Some of the most common areas of complaints, difficulty are as follow:
  • Advertisements – for complaints about the truth, accuracy, ethics or legality of advertisements, as well as confusing or unclear labeling directions, contact the Minister of Consumer Affairs
  • Bills – for complaints about problems with your phone bill, or ISP in the first instance you should contact the telephone or ISP  service provider. If you are not satisfied with their response then contact not only the Telecommunications Industry Ombudsman   but many others as well.. You might also want to contact the nearest office of your federal, state, provincial consumer affairs ministry now too..
  • Fixed Line or Mobile Phone Contracts – The actual contract that supplies you with a mobile or fixed line telephone is a trade agreement. These come under contract law and contracts are sometimes disputed as being either unfair or unfulfilled. In these cases, again you should firstly contact the organization with whom you signed the contract. If you are not satisfied with their response then again, contact the nearest office of the Department of Consumer affairs.
  • The Quality of the Telephone Service or ISP now . Again, in the first instance you should always take up any complaint regarding the quality of the telephone service with your service providers as well as to the others.
  • Radio and Television Program Content For radio or television broadcast program content (not advertising), the federal  Broadcasting Authority  is generally responsible for ensuring that programs ‘reflect community standards’. They all will  asks that you first make your complaint directly to the broadcaster concerned. They say that if a station fails to answer your written complaint within thirty days, or if you are otherwise still not happy with their response, you should then contact them,
How to Make an Effective Complaint –   General Rules
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The first simple, honest step is to contact the organization that you do have the problem with, and to tell them next preferably always  in writing next too, specially  that you want to make a complaint and you are also going to detail it in writing to them and to many others for further references now too.
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Before making the specific contact, – make sure you do now have a clear idea about exactly what you are going to ask them. tell them. Do generally take some detailed, specific notes and do have them in front of you so you don’t get distracted or next forget any part of the essential information you want to share with them too. If possible,  do also have a proposed resolution to your complaint that you would be fully happy with  and present this to them too. Assemble a pen first now, and all the information that might be necessary for you to refer to, in front of you, out it all  in writing on  a page even before you call, including the initial telephone number, account number and billing address and next also the subsequent references given to you. . If you are calling about a specify phone or ISP account, bill, try to make sure you have a reference copy of it in front of you. The more prepared you are for the first telephone call, the more likely  you will also need it when you have call back again later. Rarely does even phone call or one letter suffice. Do talk also to your friends, neighbors, and do also see if they had the same problem now too.
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You do try to phone them firm first and follow it up with a confirming letter next too.  Do Stay in control always without being interrupted or distracted by the others. State your case as calmly as possible, and note this do even repeat it to them especially  if they are not listening to you, or if they as usual falsely try to lie to you, try to divert the topics, your complaint now. However, you should always plan to make a telephone call when you are feeling in full control, time  to deal with the problem..
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Have a pen and paper ready in front of you. Take note always of the date and tie time you call, how long you waited before your call was answered, how long you had talked for  and the name of the person you spoke to. In the future it might be even helpful for you to monrtstily bill the same  firm for wasting your time in their not addressing the problem. That should get their notice now next  too and show how serious you are in getting the problems, conflict resolve in an adequate manner now still too.

Remember always that when presenting  most complaints it takes  some time, prepare to be ready for the time to pass, but do know also as to how to handle the false delays. Send them always  next with a copy to others a reminder letter, email that you are waiting for an adequate response to your specific complaint for a start.

When any person  does  experience service or equipment problems, their resulting dissatisfactions,  complaints now can be  often even more compounded by them not being able to directly firstly to talk to or to deal with anyone that is really helpful about the problem, in a position of authority to do so now,  even firstly now without waiting for hours on the telephone for a firm’s initial or subsequent responses – note the delays sometimes this is a deliberate act by the firms to discourage you from initially now making the complaint. The reality  thus often still is that you may always need to wait a long while before your phone call is answered and if you can’t now really wait, your next numerous unsuccessful attempts also to speak with someone will ultimately not only  waste your time but will also increase your frustration.  Anger can be a common reaction the reality that the  service and equipment problems  that too often are not quickly and effectively solved, or one too often being cut off over and over again, or rather buck passed,  transferred to others again and again, or put on hold or the telephone phones are answered by electronically generated voice systems that lyingly promise to return your call now are also rightfully extremely annoying..
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A common false tactic  now used by too  many firms, municipalities, services is to try to cut you off  the phone or your post , by lyingly finding some excuse to deal with you even like saying that you are rude or what ever. Merely repeat to them calmly your specific request stating that you want to talk to someone that can effectively help you with your  specific complaints and can you be passed  to that person, manager? If at any time you feel you are becoming upset, cool down, and remind yourself why you are calling, what you are doing. Simply  using the free , holding time to write down  the basic complaints,  details even for their later use if nerd be. Ask for their name, the name of their managers, and their email now as well and tell them you intend to write about it, posting your complaint to others, on the net as well. If they cut you off, a normal course of action from the much too many  bad firms and their bad customer service departments these days too now, persist and get a proper mailing address still.
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Complaining by phone, or face to face  generally means there is no undeniable record of the event, even that it had now ever occurred, transpired. Some how many more persons next do tend to be responsive when the see the undeniable complaint in writing, but not always. Thus the Follow up letters are also generally essential. Do always  resort to writing letters with copies to the related managers, and your local elected representatives, news media so they too ALL  can be informed and ALL CAN act upon it.
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The problem also with using just the phone to deal with a complaint, is that there is no record of what really has happened especially when the outcomes now are too often mostly negative. Do still understand that there are much too many unrepentant, pretentious firms that hire too many liars to defy the complaints, truths. Even here your witnessed  public exposure will help to bring this out into the open, to light so others can deal with it effectively too. No one can deny your own personal witness if detailed in writing now too. The Pen is always mightier than the sword still too these days.
Appropriate disclosures to the right parties, the persons who have the power to make changes, executives, news media, elected officials, regulating bodies too  can work wonders next too.
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A good complaint letter will probably help you to get the best results quicker. A signed written complaint, with at least your full name, address and telephone number  is always  important, effective even on one made by e-mail. You should receive an adequate, serious  written response within a reasonable time period at the most within 30 days at the most if not sooner. It is always best to write a letter to the company outlining your concerns, an email is acceptable as long as you send copies of it to others. Do also  Request that they reply to your complaint in writing and keep their letter in case you need it in future.
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According to Ellen Phillips, author of Shocked, Appalled and Dismayed! How to Write Letters of Complaint, the most effective letters of complaint include some of these five key elements:
  1. Direct a copy of the the letter to the highest-ranking person in the organization as well and to the Consumer and Government Organizations as well:
  2. Construct a strong opening sentence even as to what you want, expect  from them, and do sate it to be done within a reasonable period of time too.
  3. Describe the problem complaint  concisely and factually including any steps you have already taken
  4. Clearly do also  Imply that the company will not only  lose your business but hat of many  others too for you will share it with them too. Tell them  that  you also now cannot be sued by anyone of posting or for telling the truth. That you also do welcome any subsequent threats of a lawsuit as it will being the whole matter into the open and give it more much  needed publicity too.
  5. Do Place all the responsibility for resolving  the complaints with the recipient and their related mangers even for their rightfully blame in their  failure to solve the problem you had rightfully addressed to them already too.
If the telephone or internet service provider does not solve your problem you could also contact one of the  relevant external complaint-handling agencies: If any of them now do not resolve your problem for you in a way that you are happy with, you can and often should take the process even a step further and all in writing now too, meanwhile also making the whole process publically posted on the internet, available to the news media and the local elected officials will also help to weed out the much too many pretentious pretentious bad   regulators as well. I have rightfully followed all this myself too now. The darkness tends to hate the light , being exposed to all.

YOUR RIGHT TO END THE CONTRACT WHEN IT CHANGES. When your contract with your mobile, internet, fixed-line or VoIP (net phone) service provider changes, often you will have a right to end the contract early without having to pay additional fees (eg cancellation or termination fees). Your original contract has been breached, changed if monthly access fees or call rates increase and also if download limits or free monthly call credits have been reduced. Firms that breach a contract can now also expect a penalty payment now to you as well for doing so. See also basic contract laws.

http://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/ http://thenonconformer.wordpress.com/2008/05/18/on-how-to-deal-with-it/ http://thenonconformer.wordpress.com/2008/06/24/hanging-up-on-early-exit-fees/

About contracts mer.vic.gov.au/CA256EB5000644CE/page/Shopping+Trading+%26+Pricing-Contracts-About+Contracts?OpenDocument&1=920-Shopping+Trading+%26+Pricing~&2=110-Contracts~&3=0-About+Contracts~

If for example you entered into a 24 month mobile phone contract and after say 2 months your call rates increased, you will have a right to cancel the contract and not have to pay a cancellation or early termination fee. If your service provider refuses to waive a cancellation/termination fee in these circumstances, you can contact the others

Taking the Problem next to an External complaints, regulating Agency can be really cumbersome, and also even take a long time, so contact the local news media first. You can Search the internet for the news media editors  contacts and your local elected officials now too.
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Public exposure and prosecuting of the major guilty, bad persons, firms, serves everyone’s best interest always too. Being now still nice to any of the bad guys is a total waste of time for they next still have no reasons to make any of the much needed positive changes.
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As a consumer, it is often still difficult to know where to go to resolve complaints,  disputes, especially if something you have bought goes wrong, the cost of going to court, the hassle,  it is often more than your purchase is worth but  now there is a much cheaper and often effective approach, use the internet, for all justice is not necessary better handle in the court of laws, and that approach is still full  public exposure.
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So how is the clearly unacceptable immoral Bell Sympatico now still handling all of my rightful 280 letter of  complaints to them, and when can I get proper responses from all of the parties concerned now too, even in the government? Or do I still have to write about it to all over and over again even on the net?
 
 
Beware always of men and women, bullies, tormentors, control freaks,  persons, civil and public servants,  politicians, pastors, leaders, elders, Corporations  who falsely do, will try to enslave you, oppress   you, exploit you even while they claim they are proclaiming the truth, democracy, trying to help you, etc.,
 
Is 51:23 ..your tormentors {and} oppressors, those who said to you, Bow down, that we may ride {or} tread over you; and you have made your back like the ground and like the street for them to pass over.

 http://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/

“It’s all to convince to convey that Bell is and has gotten better,” Bell Mobility president Wade Oosterman said in an interview.

But telecom analyst Carmi Levy of AR Communications said the changes will have little impact unless they are accompanied by a dramatic improvement to customer service.

“You can change your logo and you can change the name of your offering until the cows come home but if you don’t change the fundamental way that you operate, then the rebranding effort will be for not,” the Toronto-based analyst said in an interview.

He said Bell needs to be less adversarial and aggressive with customers and more responsive to their needs.

“This needs to be just the first salvo in an ongoing effort to become a softer friendlier company to deal with.”

New Bell chief executive George Cope has promised to improve customer service as it completely overhauls the vast business. The Montreal-based company recently announced plans to shed 15 per cent of management and sell non-core assets.

 http://thenonconformer.wordpress.com/2011/03/23/%e2%80%9ccanada%e2%80%99s-worst-cell-phone-bill%e2%80%9d/