Primus.ca

A person shared with me recently the too common fact that the “customer relationship” departments or even the “hospital ombudsmen”, “provincial ombudsman” for that fact now, they are now a too often are perverse public relationship affair, or the institution’s lies or the spin doctors, bullies, mostly who are liars, con artists and truly they are not there at all to serve the best interest of the citizens, customers. These rather too often price gougers too still do seem falsely to like to find any excuse to stick more charges to the customers even  http://thenonconformer.wordpress.com/2011/05/22/the-people-with-abig-clout-in-canada/

In Canada today it is a well known and documented fact that the majority of our major telecommunication firm’s customer care and/or billing departments even those of Bell, Rogers, Virgin Mobile, Primus are still now very abusive too often towards the customers , they are too often useless, pretentious, immoral even, and the words “customer care” here clearly are misleading, false, they rather are paid company employees who look after the customer’s sole interest who quote the firms own policies, rights, demands.. These same mostly self serving firms and department, persons tend to disrespect even the federal and provincial laws, the consumer protection laws included as ai have found out myself many times now too. They all tend to firstly really not care about any of the customer’s personal abuses, hardships, losses, pains, concerns for almost all of these corporations solely care only about the firm’s own profitability, and their sole, bottom line for them is making more of the almighty buck not matter what the costs, even to the customers. http://thenonconformer.wordpress.com/2011/06/28/bell-canada-to-pay-a-penalty-of-10-million-for-making-misleading-advertising-claims/

Did you also not notice how they all tend to lie and make openly a public claim that they have the best, have the fastest speeds, have a good customer services now as well.. for they all seem to have to advertise falsely what is thus clearly not visible to many.. they seem to have to continually advertise for new customers cause they have a hard time keeping many of the old ones. Consumers have to use a trial and error approach in using the off the shelf medicine to see which ones possible may actually work as stated,, an approach that costs them wastefully loads of money now too.
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Speaking of the too often unacceptable corporate false misleading adverting’s, distortions of the realities even the pharmaceutical firms are also of the this when the use terms like the best, number one, fast relief, extra strong, rapid release, tested which is not true for every sickness or for every sick person.. all this is an ongoing false play on words misleading the average consumers and not helping them to get the medical relief they want, need.

The law already clearly specifies that to be valid a contract between two parties has to be also fair to both of the parties involved, but sadly almost all OF Canada’s telecommunications firms have a grossly one sided contract terms, definitions that mainly dictates out the rights of the firms only and not the customers rights, and this is grossly both illegal and immoral. Public exposure and prosecution of the liars, bullies, abusers, guilty firms serves everyone’s best interest.

Now I had called the customer care department at Primus to confirm my cancellation of their Primus phone services, because they had lied when they had promised now to all the lowest phone bill, and I had asked them Primus if they would confirm the cancellation to me in writing, but they Primus had replied that there was no need to since they Primus had a record of my phone conversation and the details, Now anyway I next immediately confirmed the cancellation date as well to them Primus in writing, and the Quebec law required they Primus give me a full billing balance statement and a full refund within 15 days. But next Primus disregarded my requests, and the Quebec law, and they Primus had next falsely had continued with the cancellation as per their own way as they Primus saw fit to do so, as per their own Primus policies. When I had called the Primus customer care back, had even spoken next to the Primus immediate supervisor, to confirm my objection of their Primus poor actions, abuse of my personal rights, they Primus told me that they themselves Primus had now no right to deal here with my issues, objections, concerns matters and I should contact instead their Primus legal department.. what a useless and immoral, pretentious Primus customer care department now as well. It seems that even the majority of the major telecommunication firms customer care departments they are are useless, , pretentious, immoral even, bullies. The too often perverse internal self regulation by these firms is just more unacceptable masturbation.

Clearly as per here too Primus and even most of these big corporations falsely and unacceptably do still believe that they are still above giving accountability to anyone and they do nor have to respect even the provincial laws.

The RCMP commercial crime division itself does not care if the citizens get robbed, abused by these major firms cause it is a known fact that the RCMP itself has abused the taxpayers, their money too and RCMP is also known to be cost infective, abusive, pretentious and it the RCMP as well needs to be full prosecuted and disbanded too.

see also Basic Contract law https://postedat.wordpress.com/2011/03/01/virgin-mobile-canada/

https://postedat.wordpress.com/2011/04/26/virgin-mobile-canada-has-this-breached-the-quebec-laws-3-times-now-too-in-my-case/

https://postedat.wordpress.com/2011/05/03/virgin-mobile-canada-continues-to-falsely-lie-to-me-and-tries-falsely-to-hold-on-my-money-as-well-even-against-the-quebec-law-thread_id28512378%e2%80%9d/

https://postedat.wordpress.com/2011/06/28/the-10-commandments-are-still-applicable-today-for-all-corporations-and-business-persons-included/

.. yes, you would think that our public and civil servants, politicans would by now know how to deal with all of these crooks without me having to tell them and all about it still.

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Virgin Mobile Canada continues to falsely lie to me and tries falsely to hold on my money as well even against the Quebec law [THREAD_ID:28512378]” .

GUESS WHAT IT IS NOW THE MONTH  of May AND MONTHS LATER SINCE February I HAVE STILL TO GET AN UPDATED CORRECT FINAL CELL PHONE BILL AND TO GET EVEN ANY OF MY MONEY REFUND FROM THESE LIARS Virgin Mobile Canada <team@virginmobile.ca>, hello@virginmobile.ca ALL WHO CLAIMED THEY CARE ABOUT PEOPLE..  ALL CHEAP WORDS ON THEIR PART..
 
https://postedat.wordpress.com/2011/04/26/virgin-mobile-canada-has-this-breached-the-quebec-laws-3-times-now-too-in-my-case/ BE SURE MY EXPOSES ON THEM ALSO COSTS THEM THOUSANDS AND
THOUSANDS OF DOLLARS NOW TOO
 
Virginmoble is half owned by the clearly crooked Bell.. so it is no surprise how they abuse others.. http://thenonconformer.wordpress.com/2011/02/15/greedy-immoral-bell-canada-lies-misleads-is-crooked/
  
Imagine this that within 15 days I should have got a final bill statement  but instead  for  months I wrote letters, I had also talked to 6 Virgin Cell phone representatives on the phone me trying  to get an detailed explanation and an itemized  final billing statement for my cell phone and cell phone number cancellation and I got many promises I would get it but I never did.. and I also got conflicting statements from the representatives  as to what the final bill includes. Such a simple procedure became so complicated and why?

These mostly still bad  Phone companies also do   have to overcome a culture, of too often thinking that they can brazenly lie their way through it all to all and they do have to recognize the deep credibility problem they do also  now face   nationally. 

MANY MANY MANY CUSTOMERS THINK THAT ANYONE DEALING WITH THE BILLING DEPARTMENTS OF THE PHONE COMPANIES IS A BIG NIGHTMRE. AND THEY ALL SEEM TO MAKE MANY MANY BILLING ERRORS IN THEIR OWN FAVOR TOO

I had already many times even in wrting, by phone asked Virgin Mobile to give me an accurate updated simple to undertsand cell phone Bill statement to me even many months ago and they said they will but so they now far have not. Now in June I  am once again being promised I will get it soon..

I had in February immediately cancelled my  cell phone member and related Virgin Mobile Canada services because of the initial poor Virgin Mobile Canada phone services I got, where I was lied to, I was even talked to rudely, etc. and I thus rightfully told them Virgin Mobile Canada that no one in his right mind would want to continue to do any service with them and so I would never use their Virgin Mobile Canada services again.

In regard to this my Virgin Mobile Canada cell number 514-942-5079 Virgin Mobile Canada itself had now advertised that if you have any Billing concerns, inquiries you are to call them at 1.866.999.4151. So what good does it do rather if you do , not rather much in my case..

But the reality is the persons on the other end of this number Virgin Mobile Canada do not want to answer or deal directly with any of my concerns, for Virgin Mobile Canada representatives  they do not want to hear any negative complaints fro me, and these Virgin Mobile Canada employees often they do threaten to hang up if I share them cause they say to me that they the  present Virgin Mobile Canada representatives  are not responsible from my problems as  the problems lay always with someone else at  Virgin Mobile Canada such as the initial Virgin Mobile Canada Phone representative that  I had first talk to, and also with  the Virgin Mobile Canada Billing and accounting mangers, or another past  Virgin Mobile Canada representative that I had talked to and thus  the problem nor the solution is not not with the present Virgin Mobile Canada customer service department representative.

So next 50 percent of the times they the clearly  useless pretentious Virgin Mobile Canada representatives I talk to they even falsely   do hang up on me and next do I have to continue to call back and try to talk with someone else at Virgin Mobile Canada as to why this whole firm Virgin Mobile Canada  they still cannot do anything right in regard to my Virgin Mobile Canada cell phone account and as usual I get no answers from  Virgin Mobile Canada  but I do get  more and more more buck passing excuses from the clearly useless, powerless,s helpless , false Virgin Mobile Canada representatives ..

Virgin Mobile Canada seems to deliberately to be continually unable to give me a corrected, accurate Cell phone  Billing statement, for the many past ones they had sent to me in March, and April are both still in error.. as I have multiple times pointed it out all even to them in writing, and on the phone now also, and on the net,  now too.

Now I was next told that al this was a deliberate Virgin Mobile Canada  act cause they do hope that the customer will simply get fed up with the whole issue and will just pay the wrong bill. It seems many people do.

3 Months later Virgin Mobile Canada even continues to break the laws of Quebec, Canada in my case and Virgin Mobile Canada does it own thing, Virgin Mobile Canada tries falsely to steal money from me for a cell Phone that I no longer have and charge ME FOR for a cell phone number that I had also cancelled, cancelled months ago by phone, in writing, and also by me  posting MY REQUEST AND DETAILS ON INTERNET on the net as well.. I had to do this cause the CLEARLY incompetent lying, immoral , useless Virgin Mobile Canada representatives as I have often witnessed now and the firm Virgin Mobile Canada itself does lie in reality.It  lie  when it says it cares about it’s customer and that any and all of it’s customers are important. Nothing can be farther from the truth since it is very likley that they way they treat me negatively.

Virgin Mobile Canada have now too many times abused me by their one way company policies that they say they do have to respect over even the stated laws of Quebec now as well, and if that is the way they likley do treat everyone else.

In THE PROCESS WHEN I continue to PHONE THEM OFTEN to try to get a n accurate Virgin Mobile Canada statement and my Virgin Mobile Canada  refund as well THEY Virgin Mobile Canada EVEN DO LIE TO ME and said they will now escalate the issue and gave me a REFERENCE CASE NUMBER 11417164 when I had already requested an escalation of the matter months ago.. Since Bell Canada  owes 50 percent of Virgin I have already also contacted them about the while matter and they too had promised to get back to me within 3 days but they too never did.

 
what another bad corporation besides Bell Canada that thnks it can abuse anyone, disrespect the Quebec laws because it is trying to make money?
 
   
and so the Virgin Mobile useless circus goes on and on.. Unacceptable…
 
From: Hello Virgin Mobile Canada
Sent: Tuesday, May 03, 2011 6:00 PM
Subject: We got your email! Nous avons reçu votre courriel!
 Hey there!
Thanks for your email. It’s sitting snugly in our inbox and we’ll get to it as soon as we can.
Just so you know, there is a 2 business day turnaround time for email questions. We’ll aim to get back to you faster than that, though!
Dont forget to check our our FAQ section at virginmobile.ca. The answer you’re looking for might already be waiting there. ( More likley not)Lots of love,
Virgin Mobile
 …………
and their  love is more  lying cheap words..
 
………………………
 

Virgin Mobile Canada has done this breached the Quebec laws 3 times now too in my case.

 

A Quebec Superior Court ruling has confirmed a province’s right to intervene in matters of contractual relations involving consumer protection. The provisions in the legislation target not only cellphone companies, but other industries such as internet providers and phone companies

Under the Quebec Bill 60

“If a supplier offers his cell phone service online, by telephone or through an advertisement received by mail, the law requires that he supply you with a detailed description of his offer, which must contain the following information:

  • supplier’s name, address, telephone number, fax number and e-mail address;
  • detailed description of the service offered;
  • total amount payable, including cost of service, related fees and taxes;
  • description of potential additional costs, i.e. customs tariffs, broker’s fees, other fees such as cell phone delivery, etc.;
  • transaction currency (Euro, USF, etc.);
  • if applicable, delivery date, means, time and carrier’s name (e.g. for cell phone delivery);
  • in-house policies for cancellation, merchandise returns, exchanges or refunds.

Consumer’s consent

This information must be clearly visible on the supplier’s website or, if the transaction occurred by telephone, it must be given to you verbally. The information given by the supplier must be easy to understand in order to allow you to accept or refuse the offer made before concluding the transaction.

Transmission of written contract

The supplier has 15 days to send the written contract. It must be presented so that you can keep and print a copy. This way, you can check to ensure that the contract’s content corresponds to the supplier’s offer.

Cancellation conditions

The law allows you to cancel a package when the supplier fails to respect one or more of his obligations:

You are legally entitled to cancel your contract any time before it is executed if:

  • the supplier did not give you the compulsory information;
  • the contract does not respect legal requirements.
  • The supplier is guilty of false, misleading advertisement
Contract cancellation procedure

You must send a notice of cancellation to the supplier. The law requires no specific model for the notice of cancellation or particular means of transmitting it. The cancellation takes effect the date the notice is transmitted

  • The supplier must refund your money within 15 days of the date the notice was sent. “
 
 
Now I have obtained a cellphone from Virgin  and  I have next cancelled the cellphone contract on February 16, 2011 and Virgin already is in breach of the Quebec law by to date April 25,2011 they had  not  refunded my money within 15 days nor canceling THE CONTRACT Immediately AS WELL. Virgin has also failed now to send within  15 days to me  the written contract. It has this breached the Quebec laws 3 times  now  too in my case. https://postedat.wordpress.com/2011/03/01/virgin-mobile-canada/
  
and what the big corporations falsely still do think they are above respecting the laws of this country, province?
 

 

 

Virgin Mobile Canada a bad firm, add to that Primus now as well

 

 Look I have rightfully hundreds of time to the government, on the net, to the news media already have said that phone companies    undeniably, unacceptable too, are a bad big despotic control freak, monopolistic, immoral, deceptive in reality, practice, and in reality most of the phone companies   do  not honour the normal, decent laws, rules, regulations. Bell Canada included   is a dictator that wants all others to play by it’s own rules. Bell does not know how to respect, keep, honour the terms of it’s contractual obligations to it’s own customers, immoral Bell rather likes to rewrite the contract continuously, one sided so that it is always better solely for Bell. Dream on..

Well even if Bully abusive Bell falsely under the guise of profitability, competitiveness, making more  profit or whatever, now still   thinks it is a big, large, established firm, corporation that does not have to play by the established rules, rather it can make it’s own rules. 

Regulators need to exist cause we all tend to know big bad corporations tend to cheat, lie, abuse the consumers.

Basic Contract law – Basic Contract law – Basic Contract law- Basic Contract law
 
Next here is basic legal, valid  understanding, terms of a valid contract, contract  law for all of the managers, president of Bell and all of  Bell employees too. Not just for any customers. Bell had, has definitely detailed, advertised it’s Internet services to all with their  terms, limitations and any customers who enters into mutually agreed upon terms, agreement with their services now forms the  essential mutually legally binding contract..
    
1: A contract is a legally binding exchange of promises or agreement between competent two parties, persons of legal age too, that the governmental court, the law of the state or province , or country next will enforce. Contract law is based on the Latin phrase pacta sunt servanda (pacts must be kept).  Anyone can enter into a contract, except minors, certain felons and people of unsound mind.  It’s important to know that not all contracts details even  have to be in writing., for instance, certain agreements can also be made and accepted orally and still be legally enforceable. While the contract agreement doesn’t always have to be in writing, all the other elements of a valid contract still have to be met, included, , fulfilled by law. The bottom line is that  the parties generally come to transactions in good faith, mutually trust and understanding, and not a one way approach, one way demands, one way relationship. All valid  courts, will not enforce, accept as valid  any contract to perform an accepted illegal act. A contract to kill some is invalid clearly too.  A person who pays for bad drugs that aren’t delivered can’t next seek the help of a court or the police in getting the money back. Unbelievable some people still do try to do this too. A valid contract also always requires the mutual parties’ consent, which must be freely made, not forced consent,  and clearly communicated to each other. Consent is not free when obtained through duress, menace, fraud,  lies, undue influence or mistakes, serious errors were presented.  Consent isn’t mutual unless the parties agree on the same thing in the same sense, a clear “meeting of the minds. One party now  presenting only their own  their terms, conditions, without the other parties approval, consent, free will   clearly is still not a valid contract.  In order for an acceptance of an offer to be effective, it must be made while the  sales, specific, fixed service offer is still open. Any  person can changes the conditions of an initial offer in responding to the offer, the old offer is clearly now rejected and the changed conditions constitute a counteroffer and that now becomes part of of any subsequent agreed upon contract. I did that with Bell now too. Once there is next a final, written contract between the parties, the parol evidence rule forbids the introduction in a court proceeding of any previous agreements between the parties on the subject matter of the contract.Only certain contracts aren’t valid unless in writing. Generally, they do deal with real property, certain specific loans, debts, money exceeding a certain amount, or contracts concerning the sale of goods worth more than $500 or one that   include  objects that won’t be performed within one year or within the promisor’s lifetime. Bell now being unable to supply me a promised high speed internet but only a low speed one is still a good example of an invalid contract even if was a written one originally from Bell.
  
2: The Specific parties. The contract must always include,  identify who the agreed upon specific parties are; usually names are sufficient, but sometimes addresses or titles may be used.   Bell and the specific customer. Me in this case.
  
3: The agreed upon object.  The Offer,  the thing, the value, the  services being agreed to is also known as the object or subject  and it itself not only  must be lawful, possible but it must be a definite, fixed, measurable amount specially now even by the laws of Quebec too. For instance Bell promising to deliver a customer a 6 meg download high speed   internet service, where they know they only have a 3 meg line capacity is not legal or legally binding contract. Bell  promising to supply their” best services “or “up to 6 megs services” is not legal as well for it is  is not really an agreed upon  fixed  object, rather the object is not definite and most customers have take that to mean 6 megs anyway. . The object of the contract does have to be very specific and measurable. It is Bell obligations now to to clerk up any ambiguity on the contract as agree upon by the comer now too. So if Bell promising a 6 megs internet services, and Bell by law  next has to deliver 16 megs to meet their promise that is also now part of the contract too. A specified length of time, such as one year does not mean the contract is still valid if Bell has not lived up to the agreed upon previously contract terms.
 
4: The outcome, or the considerations. All contracts require consideration, meaning each party must gain something fixed, tangible. It may also be something that is or isn’t done or given.   When a party agrees to do something (such as I will paint your house) or to not do something (I will not  sell my  house to anyone else for 30 days) they next also must gain something in return toy make this a valid contract, they must receive  agreed upon   fixed payment, a fixed reward. Generally, if I say I’ll paint your house, and you haven’t promised me anything in return, you can’t sue me next for not showing up because I will not receive  any consideration firstly”. Once a contract has been created, it can be determined if there are any issues that call into question of  its validity too.
   
5: Termination of contracts.  Breach of contract.  Breach of contract is recognised by the law with applicable penalties now too.  Contracts generally can only be terminated if mutually agree now by both parties as to what the terminations terms included. Parties to a contract may mutually agree to rescind the contract. In that case, the parties may agree on the duties and responsibilities of each party after the rescission. Bell still expecting  me to pay for their internet when they do not keep their promises is a breach of the contract, an invalid demand of me.   Now is the contract  price set, are promised quantities specially  determined, and is the time for performance clearly  stated? There should be enough information contained in the contract  always  that, if needed, the courts likely next  would be able to enforce the contract or determine the appropriate damages. Unless it is mutually agreed upon before any subsequent court demanded decision action,  is taken.  Fraud is the intentional misrepresentation of an important issue of the contract. The presence of fraud in a contractual proceeding makes the contract voidable by the party upon whom the fraud was perpetrated. The contract always still now binds both parties, and not just the customer to the terms, conditions of the contract agreed upon now as well.  Once it is determined that there is a contract, it it  still can, must be determined whether there are any defenses that call into question the validity of the contract.
 
Bell Changing horses, making changes, additions to the contract in midstream is invalid, a breach, still not allowed, especially without the subsequent, and pre consent, approval of both parties now still too and is a breach of contract rather. That includes Bell capping of my bit torrent downloads too on my unlimited download account
 
Yes a Bell  contract also may end because of a breach by Bell.  A breach occurs when a person, or a firm  does not fulfill his or her, their  responsibilities as promised in the contract. A breach may be minor or major. A  major breach is one that does affect the subject matter of the contract and does  affect the outcome of the contract.  Bell not having sufficient equipment, capacity in place to meet my high speed internet, is a breach of contract. This is also known as a breach of a material issue. When there has been a breach in a contract, the question of damages is raised. The damages due to a party when there is a contract breach depend on many factors, including: which party breaches, and what damages were incurred. In most cases when an injury results from a contract breach, the injured party receives money damages. Such as I have in Dec  2007 from Bell.  Bell itself has unacceptably cause now in the last 2 years many unacceptable breaches in our contract that I have clearly even in writing not accepted and have objected too and demand restitution of as well rightfully.Go back to a good school firstly Bell if you cannot understand and keep all of this now too.
 
“Despite precedents that show that contracts substantially favoring the party with the greater power often are deemed unconscionable (so unfair as to not be enforceable), lawyers stiff draft them and companies still like them.   Lesson learned: Make deals that are balanced; contracts that distribute risks and responsibilities fairly. Such deals will be honored by courts and your businesses wealth and reputation will benefit over the long term. “ http://troutmanhays.wordpress.com/2008/03/23/one-sided-contracts-are-a-bad-deal-for-all-parties-or-getting-greedy-will-get-ya/      
   
PS: “In Real Estate specifically , there it is a requirement at Law that contracts be written down in usually lengthy legal forms to avoid uncertainty, ambiguity and to be binding “.   When I asked Bell to confirm the contract I had with them in writing they next always had refused to do so..
 
 
When attempting to enforce a contract, an individual or business , even Bell should always consider the effect any dispute will have on any long-term business relationship between all of the parties involved.     

The present truths about Canada’s  phone, cell phone, internet communication businesses

Truth 1 

The federal government including the CRTC and the Consumer affairs, industry Ministers do  not consistently regulate, monitor, supervise     Canada’s  phone, cell phone, internet communication business, major telecommunications firms and their employees as well for their false, misleading advertisings, blatant lies, abusive of the customers, nor specially  for their too often bad, immoral, pretentiously lying service departments and the CRTC itself does not all even investigate, prosecute the immoral company representatives who lie, mislead the customers.
 
Truth 2
Dealing with the service departments of the internet providers, cell or phone companies,in obtain a new service or cancelling an existing services  too often is one of the worst personal experiences as these firms tend to be vague, uncooperative, unhelpful, and seem to place deliberate customer obstacles in the way. In the last year I  have personally dealt with Rogers, Primus, Bell, Virgin mobile and none of these firms customers services were acceptable.These firms have the ability to make the customer services department to be helpful, cooperative, friendly, informative, to be simplified  and to expedite  matters instead they seem undeniably to like to confuse issues, put obstacles into the customer’s ways too.
 
 
Truth 3
Canada’s  phone, cell phone, internet communication business Industry too often mislead the customers by claiming that their industry is regulated and they would not even exist in business if they had  cheated, lied, for the government would not let them, but nothing can be further from the truth now as well. For they also do lie  when it claims that it tends to follow their own High  industry standard, for they themselves tend  not regulate their own  bad employees, as their self regulation tends to be another form of masturbation.The industry standard also now generally  is one it seems of lying to the customers, the potential customers, working at obtaining and keeping the customers at any costs,immoral acts included.
 
For example many of the major internet supply firms too often too they also now  do  tend to claim , advertise the fact they do have the highest  internets speed , and a simple truth is that they all cannot make a similar statement for sure.
 
Truth 4
The phone, cell phone, internet communication companies individually like to lie, mislead the customers by claiming that their too often abusive, one sided contracts now  are all legally bind, even if they already do break even existing  federal and provincial laws even. The rather too often hypocritical INDUSTRY often still ask the customers to hold to their own definitions of the contract rules while they themselves too often undeniably do not hold the normal rules of decency and ACCEPTABLE standard.
 
Truth 5
Furthermore each firm has its own standard but not always applicable  contracts that vary significantly  between the firms as well that too often are not detailed firstly to the customers beforehand as well during the initial contract stages
 
 Look I have rightfully hundreds of time to the government, on the net, to the news media already have said that phone companies    undeniably, unacceptable too, are a bad big despotic control freak, monopolistic, immoral, deceptive in reality, practice, and in reality most of the phone companies   do  not honour the normal, decent laws, rules, regulations. Bell Canada included   is a dictator that wants all others to play by it’s own rules. Bell does not know how to respect, keep, honour the terms of it’s contractual obligations to it’s own customers, immoral Bell rather likes to rewrite the contract continuously, one sided so that it is always better solely for Bell. Dream on..

Well even if Bully abusive Bell falsely under the guise of profitability, competitiveness, making more  profit or whatever, now still   thinks it is a big, large, established firm, corporation that does not have to play by the established rules, rather it can make it’s own rules. 

Regulators need to exist cause we all tend to know big bad corporations tend to cheat, lie, abuse the consumers.

Basic Contract law – Basic Contract law – Basic Contract law- Basic Contract law
 
Next here is basic legal, valid  understanding, terms of a valid contract, contract  law for all of the managers, president of Bell and all of  Bell employees too. Not just for any customers. Bell had, has definitely detailed, advertised it’s Internet services to all with their  terms, limitations and any customers who enters into mutually agreed upon terms, agreement with their services now forms the  essential mutually legally binding contract..
    
1: A contract is a legally binding exchange of promises or agreement between competent two parties, persons of legal age too, that the governmental court, the law of the state or province , or country next will enforce. Contract law is based on the Latin phrase pacta sunt servanda (pacts must be kept).  Anyone can enter into a contract, except minors, certain felons and people of unsound mind.  It’s important to know that not all contracts details even  have to be in writing., for instance, certain agreements can also be made and accepted orally and still be legally enforceable. While the contract agreement doesn’t always have to be in writing, all the other elements of a valid contract still have to be met, included, , fulfilled by law. The bottom line is that  the parties generally come to transactions in good faith, mutually trust and understanding, and not a one way approach, one way demands, one way relationship. All valid  courts, will not enforce, accept as valid  any contract to perform an accepted illegal act. A contract to kill some is invalid clearly too.  A person who pays for bad drugs that aren’t delivered can’t next seek the help of a court or the police in getting the money back. Unbelievable some people still do try to do this too. A valid contract also always requires the mutual parties’ consent, which must be freely made, not forced consent,  and clearly communicated to each other. Consent is not free when obtained through duress, menace, fraud,  lies, undue influence or mistakes, serious errors were presented.  Consent isn’t mutual unless the parties agree on the same thing in the same sense, a clear “meeting of the minds. One party now  presenting only their own  their terms, conditions, without the other parties approval, consent, free will   clearly is still not a valid contract.  In order for an acceptance of an offer to be effective, it must be made while the  sales, specific, fixed service offer is still open. Any  person can changes the conditions of an initial offer in responding to the offer, the old offer is clearly now rejected and the changed conditions constitute a counteroffer and that now becomes part of of any subsequent agreed upon contract. I did that with Bell now too. Once there is next a final, written contract between the parties, the parol evidence rule forbids the introduction in a court proceeding of any previous agreements between the parties on the subject matter of the contract.Only certain contracts aren’t valid unless in writing. Generally, they do deal with real property, certain specific loans, debts, money exceeding a certain amount, or contracts concerning the sale of goods worth more than $500 or one that   include  objects that won’t be performed within one year or within the promisor’s lifetime. Bell now being unable to supply me a promised high speed internet but only a low speed one is still a good example of an invalid contract even if was a written one originally from Bell.
  
2: The Specific parties. The contract must always include,  identify who the agreed upon specific parties are; usually names are sufficient, but sometimes addresses or titles may be used.   Bell and the specific customer. Me in this case.
  
3: The agreed upon object.  The Offer,  the thing, the value, the  services being agreed to is also known as the object or subject  and it itself not only  must be lawful, possible but it must be a definite, fixed, measurable amount specially now even by the laws of Quebec too. For instance Bell promising to deliver a customer a 6 meg download high speed   internet service, where they know they only have a 3 meg line capacity is not legal or legally binding contract. Bell  promising to supply their” best services “or “up to 6 megs services” is not legal as well for it is  is not really an agreed upon  fixed  object, rather the object is not definite and most customers have take that to mean 6 megs anyway. . The object of the contract does have to be very specific and measurable. It is Bell obligations now to to clerk up any ambiguity on the contract as agree upon by the comer now too. So if Bell promising a 6 megs internet services, and Bell by law  next has to deliver 16 megs to meet their promise that is also now part of the contract too. A specified length of time, such as one year does not mean the contract is still valid if Bell has not lived up to the agreed upon previously contract terms.
 
4: The outcome, or the considerations. All contracts require consideration, meaning each party must gain something fixed, tangible. It may also be something that is or isn’t done or given.   When a party agrees to do something (such as I will paint your house) or to not do something (I will not  sell my  house to anyone else for 30 days) they next also must gain something in return toy make this a valid contract, they must receive  agreed upon   fixed payment, a fixed reward. Generally, if I say I’ll paint your house, and you haven’t promised me anything in return, you can’t sue me next for not showing up because I will not receive  any consideration firstly”. Once a contract has been created, it can be determined if there are any issues that call into question of  its validity too.
   
5: Termination of contracts.  Breach of contract.  Breach of contract is recognised by the law with applicable penalties now too.  Contracts generally can only be terminated if mutually agree now by both parties as to what the terminations terms included. Parties to a contract may mutually agree to rescind the contract. In that case, the parties may agree on the duties and responsibilities of each party after the rescission. Bell still expecting  me to pay for their internet when they do not keep their promises is a breach of the contract, an invalid demand of me.   Now is the contract  price set, are promised quantities specially  determined, and is the time for performance clearly  stated? There should be enough information contained in the contract  always  that, if needed, the courts likely next  would be able to enforce the contract or determine the appropriate damages. Unless it is mutually agreed upon before any subsequent court demanded decision action,  is taken.  Fraud is the intentional misrepresentation of an important issue of the contract. The presence of fraud in a contractual proceeding makes the contract voidable by the party upon whom the fraud was perpetrated. The contract always still now binds both parties, and not just the customer to the terms, conditions of the contract agreed upon now as well.  Once it is determined that there is a contract, it it  still can, must be determined whether there are any defenses that call into question the validity of the contract.
 
Bell Changing horses, making changes, additions to the contract in midstream is invalid, a breach, still not allowed, especially without the subsequent, and pre consent, approval of both parties now still too and is a breach of contract rather. That includes Bell capping of my bit torrent downloads too on my unlimited download account
 
Yes a Bell  contract also may end because of a breach by Bell.  A breach occurs when a person, or a firm  does not fulfill his or her, their  responsibilities as promised in the contract. A breach may be minor or major. A  major breach is one that does affect the subject matter of the contract and does  affect the outcome of the contract.  Bell not having sufficient equipment, capacity in place to meet my high speed internet, is a breach of contract. This is also known as a breach of a material issue. When there has been a breach in a contract, the question of damages is raised. The damages due to a party when there is a contract breach depend on many factors, including: which party breaches, and what damages were incurred. In most cases when an injury results from a contract breach, the injured party receives money damages. Such as I have in Dec  2007 from Bell.  Bell itself has unacceptably cause now in the last 2 years many unacceptable breaches in our contract that I have clearly even in writing not accepted and have objected too and demand restitution of as well rightfully.Go back to a good school firstly Bell if you cannot understand and keep all of this now too.
 
“Despite precedents that show that contracts substantially favoring the party with the greater power often are deemed unconscionable (so unfair as to not be enforceable), lawyers stiff draft them and companies still like them.   Lesson learned: Make deals that are balanced; contracts that distribute risks and responsibilities fairly. Such deals will be honored by courts and your businesses wealth and reputation will benefit over the long term. “ http://troutmanhays.wordpress.com/2008/03/23/one-sided-contracts-are-a-bad-deal-for-all-parties-or-getting-greedy-will-get-ya/      
   
PS: “In Real Estate specifically , there it is a requirement at Law that contracts be written down in usually lengthy legal forms to avoid uncertainty, ambiguity and to be binding “.   When I asked Bell to confirm the contract I had with them in writing they next always had refused to do so..
 
 When attempting to enforce a contract, an individual or business , even Bell should always consider the effect any dispute will have on any long-term business relationship between all of the parties involved.     
 

Virgin Mobile Canada even  screws up a simple cell phone and the related cell phone number cancellation procedure. Virgin Mobile Canada Customer services again  told me  today by phone that they have no power, control over the Virgin Mobile Canada billing , account procedures. statements. refunds, departments.. Now even months later from Feb 15, 2010 Virgin Mobile Canada  has not even kept any of their many last Virgin Mobile Canada promises to escalate my Virgin Mobile Canada billing statement, money refund  and on April 13, 2011 Virgin Mobile Canada BECAUSE  clearly is so incompetent they Virgin Mobile Canada that they do continually   do on the phone make useless Virgin Mobile Canada promises . Next Virgin Mobile Canada again informed me that  there is nothing else they can now even do for me cause they are the  Virgin Mobile Canada customer billing  inquiry representative and they are are only a basically useless, powerless Virgin Mobile Canada Customer billing, phone representative, and so they  Virgin Mobile Canada do not know when I will next get my due Virgin Mobile Canada credit,  my money,  my Virgin Mobile Canada cheque, my Virgin Mobile Canada final bill  in the mail, they Virgin Mobile Canada do continue to send me for moths the wrong bills, and it takes Virgin Mobile Canada 4 to 6  weeks to next  correct them so, but over 2 months had passed and they Virgin Mobile Canada have missed their original promised deadline too to do so.. so  they Virgin Mobile Canada continue to lie to me all the time.. they Virgin Mobile Canada do in writing promise you a good Virgin Mobile Canada customer service, they Virgin Mobile Canada claim they have got an award for 5 years for the best customers services, but the reality as I see it differs now  .. Now I get a new Virgin Mobile Canada promise i will get my Virgin Mobile Canada cheque 3 to six weeks from the first  week of April 2011 when my Virgin Mobile Canada account was now supposedly closed.. Virgin Mobile Canada they cannot  DO ANYTHING GOOD FOR ME HERE..The next  Virgin Mobile Canada final statement will only be billed to me on the 16 of April, plus it will take at least another 5 to 9 days and then it may be shipped to me? The Virgin Mobile Canada customer service by Virgin was, is stated to me today as being  the best in the world according to the last 5 years but my own undeniable witness and reality is that Virgin Mobile Canada statement itself as well is all crap. stating lies,  mere  useless words.. having to me no evidence of such a fact.

 

 The top 3 “Canada’s Worst Cell Phone Bill” belong to Bell, Rogers, Virgin and next no matter how their spin  doctors lie about it, make false promises to change it they all are still bad in reality. I have dealt with bad Bell, Bad Rogers and bad Virgin even as of recently and  had been on the CBC radio, TV as well complaining rightfully about Rogers too.. Now I am having problem with Virgin Mobile customer service departments..  they often make verbal and written promises to me that  they next never keep to me, so I cannot trust them at all and thus have no use for  them.

  

VIRGIN MOBILE CANNOT KEEP IT’S PROMISES TO SERVE IT’S CUSTOMER PROPERLY EVEN. Undeniable

As I have found many times in March 2011 even even weekly firsthand there is no reality between the cheap mere words of Virgin’s advertised statement for caring about the customer and next still the actual  very unsatisfactory poor Virgin Mobile Canada  customer service   provided when it comes to dealing even with a valid Virgin customer complaints.. next in six weeks now they all I had talked to at Virgin still were unable to cancel the original request of mine to my cell phone service or even to  give me a proper Virgin  finalized statement of account. and instead the Virgin customer care, the Virgin Billing and accounting departments  continued to bill me for my phone services and to disregard my requests and all of Virgin had even failed to correct their inadequacies towards me even  many times

Virgin merely does its own thing. Imagine this weeks later after I had even cancelled my Virgin cell phone they have yet even to send me in the mail a final accurate  bill statement of all things! Incompetent, pretentious, worst kind of  services.. Virgin. They Virgin now cannot even email me an update balance statement for my review.. to insure they had cancelled the phone on the date that I had requested instead I  do  get another typical buck passing from their customer service number stating that this is a another department fault.. Virgin Mobile wants me to even next  call back and talk to the Virgin accounting department, to the Virgin Billing department as well and now why do they bother even having a pretentious,  useless and toothless Virgin customer relationship department for the customers to phone to? Why??? I do even get a different version of reality everytime I talk to another Virgin representaive.. and they ask me not to put it in writing but to phone them so why is that? they the bad employees they do want no record of it.. no writen  record off the real customer abuse. Dream on and Virgin  where is my updated balance statement that i had asked for still too? They next do  promise to email me a statement but they have yet to do that as well….

 
 
 
   
I had cancelled my phone altogether on February 17, 2011, I  had cancelled the phone number as well but those liars, definite incompetent at Virgin did not do so.. they even to date March 31, 2011 did not  have the account closed but temporarily suspended and all so they can make more  money from me even charging me for a phone services I do not have. or use . Now in the last month weekly I  have weekly wrote to them even called them and they next promised me real actions, wrote further notes on the subject.. but still they did nothing.. nothing.. they lied when they say the customer is important.. making money is all they care about… 
   
PLEASE NOTE THIS Virgin Mobile Canada
 
DO TREAT ME NICE IN REALITY  FOR I AM IMPORTANT YOUR LYING WORDS, YOUR MERE PROMISES TO DO SO MEAN NOTHING TO ME
 
I was shocked firsthand now to discover firsthand how badly you do treat your customers. You certainly do not want any future repeat business from them
 
The Virgin phone company in Canada it  takes one day to activate my cell  phone but it does next wants to be paid 30 days to disconnect it.. how absurd and what a  double standard.. clearly the customer is not important as they claim but Virgin’s money making is MORE important.
 
Do also NOTE that  IF I MISS ONE PAYMENT THE VIRGIN PHONE COMPANY SENDS ME A LETTER THREATENING TO send MY ACCOUNT   TO A COLLECTION AGENCY BUT YET WHEN THEY VIRGIN SCREW UP IT IS ALRIGHT, they just say they are sorry.. and what i cannot send them to a collection agency too?
 
I had completely cancelled my cell phone, and my related phone number as well on Feb 17, 2010 and as of March 15, 2010 I still got no final statement of account  by mail.. why was that??? Virgin own  inompetencies.
 
I  also do not need any more lying double talk from the  Virgin useless representatives. The customer representative next today on the phone March 15, 2010 that I talked to told me he himself  is not responsible for the bad services Virgin gave me  but only his accounting department WAS, and  so I now asked him if he really was a Virgin phone Company representative paid by Virgin and so then actually he was now also  responsible for all of his firm’s bad services. He next agreed..
 
Virgin now also does  Lies when it  says that the customer is important.. and that it provides a good customer service as well and they cheaply say they are sorry for any bad services that I have received.. I am sorry as well.. and Virgin  mere cheap words of apology is unacceptable
 
Now I was just starting to use a cell phone but clearly next I will be looking at another provider.. cause obviously holding on to your customers is not at all important to you.. especially when you seem to want to work only 9- 5 HOURS AND  on business days only  now too.. and you want days next  to get back to me about my valid complaints now too..
 
   

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The proxy server could not handle the request

Reason: Error reading from remote server

AND I RIGHTFULLY ALSO DID NOT ACCEPT THE VIRGIN   STATED CRAP FOR  THE FAILURE TO ACCESS THEIR SITE  THAT IT WAS MY  FAULT OR THAT OF MY MICROSOFT BROWSER FOR I HAD NO PROBLEM ACCESSING ANY OTHER INTERNET SITE

 
VIRGIN  MOBILE ALL  CHEAP LOVE.. ALL CHEAP TALK…
 
 
“From: Hello
Sent: Wednesday, March 02, 2011 1:02 AM
Subject: We got your email! Nous avons reçu votre courriel!
 
Hey there!

Thanks for your email. It’s sitting snugly in our inbox and we’ll get to it as soon as we can.

Just so you know, there is a 2 business day turnaround time for email questions. We’ll aim to get back to you faster than that, though!

Don’t forget to check our our FAQ section at virginmobile.ca. The answer you’re looking for might already be waiting there.

Lots of love,

Virgin Mobile”

NOTE VIRGIN THIS WAS A Virgin BIG LIE-”Having a problem with your Virgin Mobile Canada phone or service? We’re here to help. Contact us.” –

 
In todays modern age such poor acts of yours are ALL very unacceptable..
 
SO DO STOP LYING AND OFFER REAL , DECENT SERVICES TO THE CUSTOMER

 ///

On 4/1/2011 12:37 PM, Virgin Mobile Canada wrote:  Hello, Paul! Marlee here with Virgin Mobile, helping you out and getting you on track as quickly as possible is what I’m all about, However, there are times when contacting support via telephone is going to be necessary. Our Member Care Team will be more than happy to provide you with any information regarding the canceled account. As per privacy policies I am not permitted to access or provide information from within an account via email. You can touch base with Member care by dialing 1-888-999-2321. Advisers are ready to help you out 8:00 am to 12:00 am EST. Monday to Saturday and 9:00 am to 10:00 pm Sunday. Thank you for contacting support via email. Have a great weekend.
 
Regards,
Marlee
VMC Team
 
 Paul [THREAD_ID:28512378]” .
Virgin is clearly a  bunch of crappy liars and are all incompetent, pretenders, for  talked to their phone support by phone 5 days and all they did was, do lie.. they instead of cancelling my phone insisted on trying to make more money by not cancelling it.  I was promised last week by Virgin on the phone i would get my updated balance statement and the refund for my cell phone overpayment,  as well in the mail immediately mail by next week and so far I got neither.. You Virgin do all lie when you say you care about the customer and that you will service them properly even..
   
   So I now again phoned Virgin and Virgin now says in contrast that it will take up to 90 days for me to get my money back.  Virgin is stealing my money by not giving it back to me… next Virgin again promises by next week to have all of this issue resolved. Can you belive any of what they say for I do not..

 I had a similiar issue, problem with my cell phone refund with Rogers this year and they had returned my 151 dollars in one week.. something Virgin now cannot do and did not do  and they Virgin  lie and say they offer a good customer service..

Civil and public servants, and Phone cell companies employees are all very much the same,, they seem too often to lie claiming they will do a good job to get a pay but when it comes to delivering the work effectiveness promises they start to quote established polices.. buck passing excuses.
 
 

And I used to think that Politicians were big liars..

 

And I used to think that Politicians were big liars.. till I had encountered BCE, Bell Sympatico .. by the way Cops, RCMP, Lawyers, realtors, Pastors, judges and their regulating societies too are some of the most immoral, biggest liars  now that I have encountered in my lifetime! 

Did you ever hear of someone advertising a car that could go up  to 500 kmph, and they would give you also unlimited gas to do it, but they still next did not tell you honestly, before you bought the car, or rented it now, that certain serious restrictive conditions would apply, these speeds on the average would be 25kmph and the high speeds they could not be met even 25 percent of the time-  because the racing track could not handle the speeds over half  of the time,  the allotted road, track already was overly congested, and the service mechanics seem to be busy always fixing the car so you could not use it effectively.. 
 
Now well that is exactly the kind of poor , unacceptable services I now have gotten when I got the very poor, inadequate Bell Sympatico high speed internet services.. for 75 percent of the time, during 5 months of the year Bell did not keep it’s promises to me, did not provide me with a steady, high speed, internet service.. as far as their unlimited downloads, they capped the download by as much as 90 percent almost all of the weekends, evenings without telling me now too.. and when I complain about it to them they replied as far as they Bell were concerned I had gotten adequate service from them.. what Bull , crap response was that?
 
Bell was one of the worst firms I dealt with in my lifetime.. Buyer beware of them always, they are never likely to change..
 
 
do see also and  Do pass on this page also to others..
 
 
 

The Justifiable Consumer uproar in Canada

 

 I have sent many letters to the useless Minister of Industry, Consumer affairs,  Jim Prentice MP   CorrespondenceMinister@ic.gc.ca  and when I next phoned them in Ottawa and I HAD RECENTLY asked about a decent reply to my many letters, they said they do not know where they are,  and for me to mail them again TO THEM.. RATHER ask them to read them on the net too then for they are there as well!! Let them RE read this too..

 

Stephen Harper is a hit when viewed from afar Calgary Herald,  Canada –  From a close-up perspective, the Conservative government has put in a fairly credible, largely scandal-free performance since the election in 2006 ????????????????????? Not true!
 
The MP Stephen Harper, he is nice from far but far from nice, as we all know also that he lies, lied, had broken most of his re-election promises, which the Conservative Ostriches in Alberta would now have us falsely try to deny, and even have us wrongfully  to become liars like them now too…  even denying Harper’s and the Conservative promises of full openness, transparency ,  accountability and not to hire any conservative friends, etc,… to be different than the other parties now too.. not be merely another  bullies, bashers, liars, slanderers, living high on the hog, alcoholics, etc,..
 
the typical bad lawyer, Minister of industry, consumer affairs, Jim Prentice MP, also hires his Conservative friend, shame on you.. Tories appoint Reform founder Manning to science advisory panel  AND as for Preston Manning ALL HE SEEMS TO LOVE TO TALK ABOUT MONEY THE ROOT OF ALL EVIL.. NOW HE MANNING WILL GET MORE MONEY TO DO THAT TOO. ABSURD! If he is now a real Christian then I am a monkey’s uncle too. HOW IS THAT FOR A SCIENTIFIC INPUT?
 
So the Industry minister even calls on Bell, Telus to explain new text charges- 
 
 

 

This is not even a new issue but an old one. I firstly could not help but notice that a very significant AMOUNT OF YOUNG PEOPLE USE THE iPHONES AND COMPUTERS STILL, and that as a direct result we now have whole generation of users who clearly do strongly hate the federal government as well as the big corporations for allowing them to be abused again and again. A really Smart move??  for the Conservatives and big Corporations   getting young customers too mad at them now even for life. Certainly not a good, or a great marketing practice for  the Conservatives, the Corporations, even for Industry Minister Jim Prentice MP. The whole fiasco, poor past responses, inactions   now still being poorly thought out ironically  applies now even to to the Conservatives and the Industry Minister himself  now as well.. It all clearly falls in the same category as the Conservative Stockwell Day MP  and his past skidoo antics.

“Finally Industry Minister Jim Prentice is calling on the chief executive officers of Bell and Telus to meet with him and explain their decision to charge consumers for incoming text messages. Jim Prentice has sent letters to the heads of the two companies, has said the decision to charge consumers without text bundling packages will hurt consumers. The companies must meet with him before Aug. 8. “While I have no desire to interfere with the day-to-day business decisions of two private companies, I do have a duty as minister of industry to protect the interests of the consuming public when necessary,” Prentice said in a statement. “I believe this was a poorly thought out decision.” Under the Corporations  new plans, customers will be charged 15 cents for each incoming text message, including uninvited spam messages. Previously, customers without text plans were only charged for outgoing messages. Customers with a text messaging rate plan or bundle will not be affected by the new charges.”

Hey  let me shout it all to you again and again, as a taxpayer I too always do openly rightfully expect always a  good government, and I rightfully expect the government to do it’s job, including all of it’s ministers, and I rightfully also expect them always to fully to protect the citizens from the Corporations false misleading advertising, price gouging, price fixing, price collusions, bait and switch approach sales marketing approach, and a lot more. The problem also with the industry minister acting now on the iphone text issue while better late than never, is that the same major ISPs have used the same immoral approach on their Internet services as well and to date nothing was , is being done still about that  wrongfully. and this is also still unacceptable.
 
It is also still  interesting how much of the negative complaints rightfully are even coming from Alberta even from the Industries Minister’s own riding, Province too, right from the heart of Conservative supporter country.
 
Here again is how many Canadian consumers, citizens do see it as far as the iphones mainly. “Only the person who sends the message should be charged plain and simple. Why should I pay because some spammer sent me a text message that I did not want to receive. If I don’t want to answer my phone, I can simply ignore a call, but a text message from a number I don’t recognize is delivered to my phone whether I want it to be or not.”
 
“Don’t think for one minute that hasn’t been their plan all along – announce it at a high rate, with the intent of “backing off” to a lower rate…and then slowly increase that rate over the next few years once there’s a general acceptance of the practice “
 
“I am loathe to trust a company that changes the terms of my agreement mid-contract. I would like to learn how it is that they are allowed to do this, but if I would like to change the particulars of my contract mid agreement, it is not allowed.  I would like to think that if the terms are changed, shouldn’t the principal agreement holder be notified of the changes, otherwise it be nullified?”
 
“Pay twice for one service…..  I’ll charge a fee to them for writing a cheque to pay my bill”
 
“Clearly it is in the best interest of consumers for their elected representatives to voice their concerns on top of those of the consumers when Canadians are being gouged at almost every turn. Bell and Telus clearly to not have the best interests of their customers in mind, rather as always, they are motivated by greed and profit. “
 
“Kudo’s to the NDP on this one!!”
 
This is so typical Bell, Bait and Switch,  first bait the customers and nail the customers on the  extras next too. 
    
Google slams Bell Canada: open Internet is “extraordinary”
Ars Technica – By Nate Anderson | Published: July 08, 2008 – 12:30PM CT The public comments on Bell Canada’s P2P throttling practices are in, and one thing is clear: a gulf the size of Nunavut separates the huge ISPs from web-based companies and consumer groups. Google goes further; not only should Bell stop picking and choosing which lawful apps to throttle, but the company needs to start upgrading its infrastructure in a serious way. Throttling merely “encourages carriers to build their business model around managing scarcity, rather than developing more abundant capacity.
Google slams Bell Canada for throttling Internet Canada.com TORONTO – Internet heavyweight Google Inc. has waded into a fight with Bell Canada, saying the telecommunications company should be “prohibited” from the practice of curtailing of peer-to-peer Internet use to manage limited capacity on its network.
Google joins in Bell Canada traffic throttling war p2pnet.net
CBC.ca – ITBusiness.ca – FierceTelecom – mediacaster
all 16 news articles »

Cellphone users to be charged for incoming text messages
CBC.ca –  Cellphone users with Bell and Telus are going to have to fork over a little more to receive incoming text messages, under new pricing plans slated to roll out in August.
Get ready to pay for incoming text messages Canada.com
Uproar over new Canadian texting fees United Press International
Mobile Magazine – Soonews.ca – QuicklyBored – The Province
all 40 news articles »  En Français »

There is a  public outrage on the part of Canadian consumers following the release of the local pricing plans. Apple the iPhone maker has watched nearly 50,000 of its loyal customers sign an anti-Rogers petition at ruinediphone.com, which has in turn sparked hundreds of potentially damaging reports on the matter by bloggers and members of the mainstream media. 

Canada’s cellphone market is currently dominated by three key players – Bell (TSX:BCE), Telus and Rogers Communications Inc.(TSX:RCI.B).

The petition has attracted attention in Canada and abroad, but it won’t have any effect on Rogers unless consumers follow through with the old-fashioned but simple and reliable strategy for pulling down prices.

If you don’t like the price of an iPhone, don’t buy it. If Rogers finds it has priced itself out of the market, it won’t take a petition to ring in lower prices.

All that is just the beginning of the Customer reactions, war I had written about months ago too.

Prentice calls Bell, Telus to task for decision to charge clients without bundle The Canadian Press – Wed Jul 9, 4:05 PM

OTTAWA – Industry Minister Jim Prentice is taking Bell Mobility and Telus Mobility to task for their plans to charge some of their customers for each incoming text message and called both company CEOs to Ottawa to explain their “ill-thought out” decision.

and what about big bad Bell sympatico

  http://thenonconformer.wordpress.com/2008/07/06/bell-bce-sympatico-iphone/

Internet oversight
Globe and Mail – 3 hours ago
Toronto — Re Google Raises Fuss Over Bell’s Speed Bumps (Report on Business, July 9): Bell Canada and other telecommunications companies have been slowing, shaping and restricting Internet traffic for some time.
Google slams “throttling” of internet traffic in Canada Digital Home
Google condemns Bell’s ‘throttling’ practice Toronto Star
Canada.com – Ars Technica – CBC.ca – BetaNews
all 51 news articles »

 

Canada’s phone companies and the federal government itself  have still even failed to understand how the consumers, markets are changing.. so both Bell and Telus get hit by a backlash over new texting prices.  It is not just  about price, it was about the restriction and limitation of the user experiences too. Canadian telecom giants are feeling the heat like never before by  an increasingly savvy and demanding customer against finely tuned telecom incumbents . There is   irony to the fact that as the phone companies roll out new services that allow people to communicate instantly in new ways, their customers are using the technology to express their criticism of how those services are offered and priced.  the government’s plan to keep the wireless industry also unregulated is real crap.  Neither of these rather mostly abusive parties  are about to listen to the Canadian Customers still, it will take more drastic responses..
 
 

Dealing effectively with complaints, problems, bad service , ISP provider-

The company has also adopted rebranded its Bell ExpressVu, Sympatico and residential service in favour of Bell TV, Bell Internet and Bell Home Phone.
 
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Subject: Dealing effectively with complaints, problems, bad service , ISP provider-
The Written Complaints are always an important way to identify areas of much needed improvement, and  they can lead to significant  improvements eventually.
 
You might be so dissatisfied with your phone company, ISP provider, or whatever? and next most persons will simply transfer their account  immediately  to another firm, another service provider entirely, but beware you may still have to deal with the penalty for breaking the contract,  and in reality such an approach does not do anything to alleviate or likely help the same problem that many other customers next will also have. If you help  to deal with it all now properly it may all take more  time but in the end it will generally, if done right, next  bring positive changes and great regards for  and from other now as well.
 
Some of the most common areas of complaints, difficulty are as follow:
  • Advertisements – for complaints about the truth, accuracy, ethics or legality of advertisements, as well as confusing or unclear labeling directions, contact the Minister of Consumer Affairs
  • Bills – for complaints about problems with your phone bill, or ISP in the first instance you should contact the telephone or ISP  service provider. If you are not satisfied with their response then contact not only the Telecommunications Industry Ombudsman   but many others as well.. You might also want to contact the nearest office of your federal, state, provincial consumer affairs ministry now too..
  • Fixed Line or Mobile Phone Contracts – The actual contract that supplies you with a mobile or fixed line telephone is a trade agreement. These come under contract law and contracts are sometimes disputed as being either unfair or unfulfilled. In these cases, again you should firstly contact the organization with whom you signed the contract. If you are not satisfied with their response then again, contact the nearest office of the Department of Consumer affairs.
  • The Quality of the Telephone Service or ISP now . Again, in the first instance you should always take up any complaint regarding the quality of the telephone service with your service providers as well as to the others.
  • Radio and Television Program Content For radio or television broadcast program content (not advertising), the federal  Broadcasting Authority  is generally responsible for ensuring that programs ‘reflect community standards’. They all will  asks that you first make your complaint directly to the broadcaster concerned. They say that if a station fails to answer your written complaint within thirty days, or if you are otherwise still not happy with their response, you should then contact them,
How to Make an Effective Complaint –   General Rules
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The first simple, honest step is to contact the organization that you do have the problem with, and to tell them next preferably always  in writing next too, specially  that you want to make a complaint and you are also going to detail it in writing to them and to many others for further references now too.
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Before making the specific contact, – make sure you do now have a clear idea about exactly what you are going to ask them. tell them. Do generally take some detailed, specific notes and do have them in front of you so you don’t get distracted or next forget any part of the essential information you want to share with them too. If possible,  do also have a proposed resolution to your complaint that you would be fully happy with  and present this to them too. Assemble a pen first now, and all the information that might be necessary for you to refer to, in front of you, out it all  in writing on  a page even before you call, including the initial telephone number, account number and billing address and next also the subsequent references given to you. . If you are calling about a specify phone or ISP account, bill, try to make sure you have a reference copy of it in front of you. The more prepared you are for the first telephone call, the more likely  you will also need it when you have call back again later. Rarely does even phone call or one letter suffice. Do talk also to your friends, neighbors, and do also see if they had the same problem now too.
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You do try to phone them firm first and follow it up with a confirming letter next too.  Do Stay in control always without being interrupted or distracted by the others. State your case as calmly as possible, and note this do even repeat it to them especially  if they are not listening to you, or if they as usual falsely try to lie to you, try to divert the topics, your complaint now. However, you should always plan to make a telephone call when you are feeling in full control, time  to deal with the problem..
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Have a pen and paper ready in front of you. Take note always of the date and tie time you call, how long you waited before your call was answered, how long you had talked for  and the name of the person you spoke to. In the future it might be even helpful for you to monrtstily bill the same  firm for wasting your time in their not addressing the problem. That should get their notice now next  too and show how serious you are in getting the problems, conflict resolve in an adequate manner now still too.

Remember always that when presenting  most complaints it takes  some time, prepare to be ready for the time to pass, but do know also as to how to handle the false delays. Send them always  next with a copy to others a reminder letter, email that you are waiting for an adequate response to your specific complaint for a start.

When any person  does  experience service or equipment problems, their resulting dissatisfactions,  complaints now can be  often even more compounded by them not being able to directly firstly to talk to or to deal with anyone that is really helpful about the problem, in a position of authority to do so now,  even firstly now without waiting for hours on the telephone for a firm’s initial or subsequent responses – note the delays sometimes this is a deliberate act by the firms to discourage you from initially now making the complaint. The reality  thus often still is that you may always need to wait a long while before your phone call is answered and if you can’t now really wait, your next numerous unsuccessful attempts also to speak with someone will ultimately not only  waste your time but will also increase your frustration.  Anger can be a common reaction the reality that the  service and equipment problems  that too often are not quickly and effectively solved, or one too often being cut off over and over again, or rather buck passed,  transferred to others again and again, or put on hold or the telephone phones are answered by electronically generated voice systems that lyingly promise to return your call now are also rightfully extremely annoying..
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A common false tactic  now used by too  many firms, municipalities, services is to try to cut you off  the phone or your post , by lyingly finding some excuse to deal with you even like saying that you are rude or what ever. Merely repeat to them calmly your specific request stating that you want to talk to someone that can effectively help you with your  specific complaints and can you be passed  to that person, manager? If at any time you feel you are becoming upset, cool down, and remind yourself why you are calling, what you are doing. Simply  using the free , holding time to write down  the basic complaints,  details even for their later use if nerd be. Ask for their name, the name of their managers, and their email now as well and tell them you intend to write about it, posting your complaint to others, on the net as well. If they cut you off, a normal course of action from the much too many  bad firms and their bad customer service departments these days too now, persist and get a proper mailing address still.
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Complaining by phone, or face to face  generally means there is no undeniable record of the event, even that it had now ever occurred, transpired. Some how many more persons next do tend to be responsive when the see the undeniable complaint in writing, but not always. Thus the Follow up letters are also generally essential. Do always  resort to writing letters with copies to the related managers, and your local elected representatives, news media so they too ALL  can be informed and ALL CAN act upon it.
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The problem also with using just the phone to deal with a complaint, is that there is no record of what really has happened especially when the outcomes now are too often mostly negative. Do still understand that there are much too many unrepentant, pretentious firms that hire too many liars to defy the complaints, truths. Even here your witnessed  public exposure will help to bring this out into the open, to light so others can deal with it effectively too. No one can deny your own personal witness if detailed in writing now too. The Pen is always mightier than the sword still too these days.
Appropriate disclosures to the right parties, the persons who have the power to make changes, executives, news media, elected officials, regulating bodies too  can work wonders next too.
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A good complaint letter will probably help you to get the best results quicker. A signed written complaint, with at least your full name, address and telephone number  is always  important, effective even on one made by e-mail. You should receive an adequate, serious  written response within a reasonable time period at the most within 30 days at the most if not sooner. It is always best to write a letter to the company outlining your concerns, an email is acceptable as long as you send copies of it to others. Do also  Request that they reply to your complaint in writing and keep their letter in case you need it in future.
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According to Ellen Phillips, author of Shocked, Appalled and Dismayed! How to Write Letters of Complaint, the most effective letters of complaint include some of these five key elements:
  1. Direct a copy of the the letter to the highest-ranking person in the organization as well and to the Consumer and Government Organizations as well:
  2. Construct a strong opening sentence even as to what you want, expect  from them, and do sate it to be done within a reasonable period of time too.
  3. Describe the problem complaint  concisely and factually including any steps you have already taken
  4. Clearly do also  Imply that the company will not only  lose your business but hat of many  others too for you will share it with them too. Tell them  that  you also now cannot be sued by anyone of posting or for telling the truth. That you also do welcome any subsequent threats of a lawsuit as it will being the whole matter into the open and give it more much  needed publicity too.
  5. Do Place all the responsibility for resolving  the complaints with the recipient and their related mangers even for their rightfully blame in their  failure to solve the problem you had rightfully addressed to them already too.
If the telephone or internet service provider does not solve your problem you could also contact one of the  relevant external complaint-handling agencies: If any of them now do not resolve your problem for you in a way that you are happy with, you can and often should take the process even a step further and all in writing now too, meanwhile also making the whole process publically posted on the internet, available to the news media and the local elected officials will also help to weed out the much too many pretentious pretentious bad   regulators as well. I have rightfully followed all this myself too now. The darkness tends to hate the light , being exposed to all.

YOUR RIGHT TO END THE CONTRACT WHEN IT CHANGES. When your contract with your mobile, internet, fixed-line or VoIP (net phone) service provider changes, often you will have a right to end the contract early without having to pay additional fees (eg cancellation or termination fees). Your original contract has been breached, changed if monthly access fees or call rates increase and also if download limits or free monthly call credits have been reduced. Firms that breach a contract can now also expect a penalty payment now to you as well for doing so. See also basic contract laws.

http://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/ http://thenonconformer.wordpress.com/2008/05/18/on-how-to-deal-with-it/ http://thenonconformer.wordpress.com/2008/06/24/hanging-up-on-early-exit-fees/

About contracts mer.vic.gov.au/CA256EB5000644CE/page/Shopping+Trading+%26+Pricing-Contracts-About+Contracts?OpenDocument&1=920-Shopping+Trading+%26+Pricing~&2=110-Contracts~&3=0-About+Contracts~

If for example you entered into a 24 month mobile phone contract and after say 2 months your call rates increased, you will have a right to cancel the contract and not have to pay a cancellation or early termination fee. If your service provider refuses to waive a cancellation/termination fee in these circumstances, you can contact the others

Taking the Problem next to an External complaints, regulating Agency can be really cumbersome, and also even take a long time, so contact the local news media first. You can Search the internet for the news media editors  contacts and your local elected officials now too.
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Public exposure and prosecuting of the major guilty, bad persons, firms, serves everyone’s best interest always too. Being now still nice to any of the bad guys is a total waste of time for they next still have no reasons to make any of the much needed positive changes.
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As a consumer, it is often still difficult to know where to go to resolve complaints,  disputes, especially if something you have bought goes wrong, the cost of going to court, the hassle,  it is often more than your purchase is worth but  now there is a much cheaper and often effective approach, use the internet, for all justice is not necessary better handle in the court of laws, and that approach is still full  public exposure.
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So how is the clearly unacceptable immoral Bell Sympatico now still handling all of my rightful 280 letter of  complaints to them, and when can I get proper responses from all of the parties concerned now too, even in the government? Or do I still have to write about it to all over and over again even on the net?
 
 
Beware always of men and women, bullies, tormentors, control freaks,  persons, civil and public servants,  politicians, pastors, leaders, elders, Corporations  who falsely do, will try to enslave you, oppress   you, exploit you even while they claim they are proclaiming the truth, democracy, trying to help you, etc.,
 
Is 51:23 ..your tormentors {and} oppressors, those who said to you, Bow down, that we may ride {or} tread over you; and you have made your back like the ground and like the street for them to pass over.

 http://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/

“It’s all to convince to convey that Bell is and has gotten better,” Bell Mobility president Wade Oosterman said in an interview.

But telecom analyst Carmi Levy of AR Communications said the changes will have little impact unless they are accompanied by a dramatic improvement to customer service.

“You can change your logo and you can change the name of your offering until the cows come home but if you don’t change the fundamental way that you operate, then the rebranding effort will be for not,” the Toronto-based analyst said in an interview.

He said Bell needs to be less adversarial and aggressive with customers and more responsive to their needs.

“This needs to be just the first salvo in an ongoing effort to become a softer friendlier company to deal with.”

New Bell chief executive George Cope has promised to improve customer service as it completely overhauls the vast business. The Montreal-based company recently announced plans to shed 15 per cent of management and sell non-core assets.

 http://thenonconformer.wordpress.com/2011/03/23/%e2%80%9ccanada%e2%80%99s-worst-cell-phone-bill%e2%80%9d/