My Top political posts the last few years..
I do not need to pay for a Poll to know what many Canadians are interested in…
My Top political posts the last few years..
Title Divorce And Remarriage In The Christian Church CRTC’s Farcical hearings on Internet speed Internet 2009 CANADIAN EDITORIAL CARTOONS Politics l care.. CANADIAN HEALTH CARE medical Health care Toronto Airport Christian Fellowship Church Christian and Missionary Alliance Corporation QUEBEC the second largest PROVINCE in Canada Basic Contract law Consumer protection It is getting worse for the RCMP swine flu – influenza A (H1N1) Health care Canada’s oil sands I do not need to pay for a Poll to know what many Canadians are interested in…
Bible teachings on how god speaks to his own
Canadian prime minister
junk food = heart attacks
victory Christian fellowship churches
should you believe in the bible?
what you should know about the bible
cancer, diabetes, caused by food
latter rain revival
A W Tozer
united Pentecostal Church complaints
is god speaking today 1
a good name is rather to be chosen
Wolves in Christian sheep clothing
what the bible says about Israel
MONTREAL — Bell Canada’s (TSX:BCE) independent retail outlets are suing Canada’s largest telecommunications company for $200 million in an interfamily squabble over reduced commissions.
The Independent Communications Dealer Association of Canada, claiming to represent four-fifths of Bell’s independently operated stores, said Tuesday it has begun litigation in Ontario and Quebec, alleging Bell has broken its contract in several ways.
The association, saying it represents 172 store locations under the Bell, Bell World, Bell Mobility, Espace Bell and Bell Mobilite banners, cites “a downward spiral in our relationship that has escalated under Bell’s current management over the last three years.”
Association president Doris Ronca, who owns two Bell World stores in Montreal, said the group has been trying to negotiate with Bell in good faith to resolve the various problems it faces.
“Unfortunately we’ve reached a dead end and have no other choice but to go to the courts,” she said in an interview.
The dealers have knocked heads with Bell before, and purused a $135 million lawsuit in 2006 against the phone giant over a failed move by the dealers to turn their network into an income trust.
They had hoped to combine their stores in one business and float it on the stock market, but the phone company vetoed the plan.
During much of 2005, income trusts were a hot Bay Street strategy that generated tax advantages for companies that turned themselves into trusts. In late 2006, the Conservative government imposed a tax on new trusts beginning in 2011 that curbed the sector.
At the time, Bell said it would vigorously defend itself in the lawsuit.
Ronca accused Bell of years of mismanagement that has resulted in losing customer and investor brand loyalty and falling from first to third place in the wireless marketplace.
Bell is now punishing its own exclusive dealer channel by not honouring agreements and systematically destroying the competitiveness, reputations and the value of businesses that have been built over 20 years, said Ronca.
“This didn’t just start yesterday. It’s been a problem for several years now.”
The litigation claims Bell has ignored a commitment in March to leave dealers’ fees and commissions untouched until mid-2009.
It alleges that Bell has eliminated until December the payment of commissions for customers that replace handsets and renew contracts. These commissions account for up to 70 per cent of an outlet’s revenues.
It also says commissions for new product sales have been cut by between 10 per cent and 20 per cent.
The impact will be the layoff of more than 300 employees at stores in Quebec and Ontario as they lose $17.5 million in commissions until December, Ronca said.
The association says Bell is providing more lucrative incentives to non-exclusive retailers such as Wireless Wave, Best Buy and Future Shop.
And it says Bell’s direct marketing is undercutting the dealer chain.
The lawsuits claim over $200 million in damages, demand that Bell honour its current agreements, and seek the right to sell products from competitors like Telus, Rogers and new entrants in the mobile-phone business.
Bell Canada couldn’t be immediately reached for comment, but is expected to respond to the lawsuit later Tuesday.
The company’s parent BCE Inc. (TSX:BCE) is in the final stages of completing its $52 billion takeover by an investment group led by the Ontario Teachers Pension Plan Board and its U.S. partners.
Bell Canada Inc.’s independent retailers are suing the company for years of “abusive, arbitrary” business practices that include changing their contracted commissions. The Independent Communications Dealer Association of Canada, which represents 172, or 80 per cent, of Bell’s independent stores, announced on Tuesday it had filed suit against the company for three years of “not honouring agreements and systematically destroying our competitiveness, reputations and the value of our businesses that we have built, some of us for over 20 years,” the group said in a statement. The retailers seek more than $200 million in damages against the company as well as a reversal of all competitive measures listed in its suit, and a commitment to honour its current contract. “Once we sign a contract, we expect that contract to be honoured, but instead, year over year, they make changes to it without our agreement,” said CDAC vice-president Rick Umbrio. “All we’re asking is for Bell to honour their commitments and agreements. We want to be able to negotiate with Bell, put something in writing and they honour it, not change it on the fly.” The final straw in the “downward spiral” of their relationship, Umbrio said, came recently when Bell decided to cut commissions dealers earn on upgrading customers to new phones. The retailers had signed a contract with Bell in March that would leave their commissions untouched until June, 2009. http://www.cbc.ca/consumer/story/2008/10/21/tech-bell.html
and I already have even been saying how bad Bell is now in regard to keeping contractual agreements even for a whole year now too on the net too.
Remember always that when presenting most complaints it takes some time, prepare to be ready for the time to pass, but do know also as to how to handle the false delays. Send them always next with a copy to others a reminder letter, email that you are waiting for an adequate response to your specific complaint for a start.
YOUR RIGHT TO END THE CONTRACT WHEN IT CHANGES. When your contract with your mobile, internet, fixed-line or VoIP (net phone) service provider changes, often you will have a right to end the contract early without having to pay additional fees (eg cancellation or termination fees). Your original contract has been breached, changed if monthly access fees or call rates increase and also if download limits or free monthly call credits have been reduced. Firms that breach a contract can now also expect a penalty payment now to you as well for doing so. See also basic contract laws.
http://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/ http://thenonconformer.wordpress.com/2008/05/18/on-how-to-deal-with-it/ http://thenonconformer.wordpress.com/2008/06/24/hanging-up-on-early-exit-fees/
If for example you entered into a 24 month mobile phone contract and after say 2 months your call rates increased, you will have a right to cancel the contract and not have to pay a cancellation or early termination fee. If your service provider refuses to waive a cancellation/termination fee in these circumstances, you can contact the others
“It’s all to convince to convey that Bell is and has gotten better,” Bell Mobility president Wade Oosterman said in an interview.
But telecom analyst Carmi Levy of AR Communications said the changes will have little impact unless they are accompanied by a dramatic improvement to customer service.
“You can change your logo and you can change the name of your offering until the cows come home but if you don’t change the fundamental way that you operate, then the rebranding effort will be for not,” the Toronto-based analyst said in an interview.
He said Bell needs to be less adversarial and aggressive with customers and more responsive to their needs.
“This needs to be just the first salvo in an ongoing effort to become a softer friendlier company to deal with.”
New Bell chief executive George Cope has promised to improve customer service as it completely overhauls the vast business. The Montreal-based company recently announced plans to shed 15 per cent of management and sell non-core assets.