What ever you do not get Acanac for their support services is really now poor.. and they will try to blame you or all others for it.. never themselves
for if you ask them to do something or you do have any serious problem in my many personal expereinces they firstly all do try pass the buck, and they cannot listen too well, so they rather do ask you to send them an email that they also cannot read or adequately deal with or reply to now as well, and ludicrously when they do get your email they even next again will ask you to call them again by phone cause they it seems do not want a written record of the complaint or they are again clearly running in circles merely passing the buck..
and their managers refuse to talk to you directly cause you as a paid customer do try rightfully to make a complaint about their very poor services.
On top of that they must be having so many support services troubles that you even have to wait for hours to try to talk with their DSL support departments too..
Now they too do clearly now do need better managers and better employees.. Canada’s main hiring problems is that too often the general manager tends to hire friends or friends of friends as subordinate managers.. all meaning next that you cannot discipline or manage any of them, or fire them.. so the subordinate employees also tend to be aware of it too.. they also next tend to do the minimum amount of work that they can get away with and not be blamed for.. so the firm’s or department whole productivity is next at an all time low and eventually all of\these now bad firms, departments next do pay for it, their reputation goes down, even their stock prices go down, and their profitability as well, etc. Firing now next\ the general manager does shake up the pecking order and it tends to get an increase of the profitability, productivity