THOUSANDS OF DOLLARS NOW TOO
These mostly still bad Phone companies also do have to overcome a culture, of too often thinking that they can brazenly lie their way through it all to all and they do have to recognize the deep credibility problem they do also now face nationally.
MANY MANY MANY CUSTOMERS THINK THAT ANYONE DEALING WITH THE BILLING DEPARTMENTS OF THE PHONE COMPANIES IS A BIG NIGHTMRE. AND THEY ALL SEEM TO MAKE MANY MANY BILLING ERRORS IN THEIR OWN FAVOR TOO
I had already many times even in wrting, by phone asked Virgin Mobile to give me an accurate updated simple to undertsand cell phone Bill statement to me even many months ago and they said they will but so they now far have not. Now in June I am once again being promised I will get it soon..
I had in February immediately cancelled my cell phone member and related Virgin Mobile Canada services because of the initial poor Virgin Mobile Canada phone services I got, where I was lied to, I was even talked to rudely, etc. and I thus rightfully told them Virgin Mobile Canada that no one in his right mind would want to continue to do any service with them and so I would never use their Virgin Mobile Canada services again.
In regard to this my Virgin Mobile Canada cell number 514-942-5079 Virgin Mobile Canada itself had now advertised that if you have any Billing concerns, inquiries you are to call them at 1.866.999.4151. So what good does it do rather if you do , not rather much in my case..
But the reality is the persons on the other end of this number Virgin Mobile Canada do not want to answer or deal directly with any of my concerns, for Virgin Mobile Canada representatives they do not want to hear any negative complaints fro me, and these Virgin Mobile Canada employees often they do threaten to hang up if I share them cause they say to me that they the present Virgin Mobile Canada representatives are not responsible from my problems as the problems lay always with someone else at Virgin Mobile Canada such as the initial Virgin Mobile Canada Phone representative that I had first talk to, and also with the Virgin Mobile Canada Billing and accounting mangers, or another past Virgin Mobile Canada representative that I had talked to and thus the problem nor the solution is not not with the present Virgin Mobile Canada customer service department representative.
So next 50 percent of the times they the clearly useless pretentious Virgin Mobile Canada representatives I talk to they even falsely do hang up on me and next do I have to continue to call back and try to talk with someone else at Virgin Mobile Canada as to why this whole firm Virgin Mobile Canada they still cannot do anything right in regard to my Virgin Mobile Canada cell phone account and as usual I get no answers from Virgin Mobile Canada but I do get more and more more buck passing excuses from the clearly useless, powerless,s helpless , false Virgin Mobile Canada representatives ..
Virgin Mobile Canada seems to deliberately to be continually unable to give me a corrected, accurate Cell phone Billing statement, for the many past ones they had sent to me in March, and April are both still in error.. as I have multiple times pointed it out all even to them in writing, and on the phone now also, and on the net, now too.
Now I was next told that al this was a deliberate Virgin Mobile Canada act cause they do hope that the customer will simply get fed up with the whole issue and will just pay the wrong bill. It seems many people do.
3 Months later Virgin Mobile Canada even continues to break the laws of Quebec, Canada in my case and Virgin Mobile Canada does it own thing, Virgin Mobile Canada tries falsely to steal money from me for a cell Phone that I no longer have and charge ME FOR for a cell phone number that I had also cancelled, cancelled months ago by phone, in writing, and also by me posting MY REQUEST AND DETAILS ON INTERNET on the net as well.. I had to do this cause the CLEARLY incompetent lying, immoral , useless Virgin Mobile Canada representatives as I have often witnessed now and the firm Virgin Mobile Canada itself does lie in reality.It lie when it says it cares about it’s customer and that any and all of it’s customers are important. Nothing can be farther from the truth since it is very likley that they way they treat me negatively.
Virgin Mobile Canada have now too many times abused me by their one way company policies that they say they do have to respect over even the stated laws of Quebec now as well, and if that is the way they likley do treat everyone else.
In THE PROCESS WHEN I continue to PHONE THEM OFTEN to try to get a n accurate Virgin Mobile Canada statement and my Virgin Mobile Canada refund as well THEY Virgin Mobile Canada EVEN DO LIE TO ME and said they will now escalate the issue and gave me a REFERENCE CASE NUMBER 11417164 when I had already requested an escalation of the matter months ago.. Since Bell Canada owes 50 percent of Virgin I have already also contacted them about the while matter and they too had promised to get back to me within 3 days but they too never did.
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