Ascensia.ca : Contact Us
October 4, 2008 by thenonconformer
Attention Health Ministers, Ministers of Consumer protection
It is amazing that Bayer’s phone line for such a critical disease as diabetes now too is only 9 to 9 and 7 week days while their competitor offers 24 hours services seven days a week. For 100 dollars per month per customer for their test strips you would think they all could give a good support service too?
On top of that firstly falsely to save money many firms wrongfully fail to see that most people after the age of 45 start to tend have serious eye sight problem, they even with glasses cannot at all read the too often small, reduced prints, labels including with the medical products now too. Wow
By also not sharing our serious, real concerns, and also insights, gains we are falsely contributing , participating in the deaths of others too it seems. With the valid comfort, help , advice, instructions that we even do receive from others, we next are also able to help, share this with others, for sadly many people die needlessly as a result of their own ignorance, and ignorance still too often is not a valid excuse too.
General Recommendations for People with Diabetes
- Enjoy a variety of foods
- Choose whole grain bread and cereals over white bread and processed cereals
- Include vegetables and fruits in your daily diet
- Choose lower-fat dairy products, leaner meats, and foods prepared with little or no fat
- Achieve and maintain a healthy body weight by enjoying regular physical activity and healthy eating
- Limit salt, alcohol, and caffeine
On top of that most people should, admit, that diabetes and heart problems are related, and when one has one one tends to eventually have the others, and they now should try to stop that from happen ing by eating proper meals, proper foods, getting proper exercises and learning how to deal beneficially with encountered stress as well as getting daily enough proper sleep.
Read my own experiences on the subject: Bayers CRAPPY DIABETES EQUIPMENT
This misleading add by a clearly disreputable company has now refused to acknowledge my emails, claiming they likely were accidently deleted, and has refused to answer any of my related. questions to them and note any of them with a reply of “I am sorry but I cannot help you here”.
My questions was how many other Bayer Customers also have defective Bayer diabetes meters, how many of them have also been recalled, and how many of then are defective? and why is that?
THEY COULD NOT ANSWER ONE QUESTION OF MINE.
HOW MANY OTHER DIABETES PATIENTS NOW GET THE UNACCEPTABLE SAME POOR SERVICES THAT I HAVE NOW WITNESSED TOO and the answer is?
“Contact Us Site and services are for Canadian residents only. We are always available to help you. Please get in touch with us either by telephone or online. Telephone, If you need help with your AscensiaT or Glucometer® diabetes care product or want to find the store closest to you that sells our products, please call the Diabetes Helpline at 1-800-268-7200. We are available from 9 a.m. to 9 p.m. EST, seven days a week. Online Your feedback is important to us. Please let us know what you think of this site and fill out the Site Feedback Form. https://www.bayerdiabetes.ca/eng/contactus/index.asp We invite your questions, comments and suggestions. Send an e-mail to: email@example.com. If you have questions of a medical nature, your health care team is always your best source of information and advice.” https://www.bayerdiabetes.ca/eng/contactus/index.asp
These diabetes gluecose meters are distributed in Hospitals by working nurses at the hospitals, clearly on the TAKE from Bayer, pushing the Bayer products, and by drug stores.
I talked face to face with my family doctor at the Hospital who said Bayer’s diabetes glucose meters are known to be often defective.
But some how they fail to tell the public and their users that info,
When I asked Bayers support services by Phone as to how my 2 Bayers glucose meters can be both so wrong.. I take the even same blood sample.. I next get different results from the same meter even.. On the competitor meter it says 6.8 firstly and next it says 9.8 in a matter of seconds too (The Ultra meter lets you make a metter adjustement for the type of test strips that you get monthl, and it get, solves this Problemed) . While the Bayer meters say 13.4, and even 22.4.. when it should have said 7.5, and while the Bayer company says they test all their glucose meters before delivery.. but what provision do they have now for testing the after next when being used by the patients rather? If your meter is defective they will replace it.. how in the world are you supposed to know it is really defective in the first place? I found out over 6 months later they were defective the hard way too.. Bayers say their meters are very popular and I said to them that was cause most people wrongfully do not know how crappy their meters are are and Bayer’s follow services now too..
Because Canada’s Bayer ascensia.ca would not give me REPLY by phone or email I contacted them also in the UK
Sent: Friday, October 03, 2008 3:18 PM
Subject: Online form submission
Thank you for your enquiry. This has been forwarded to a member of staff who will contact you as soon as possible.
They have yet to get back to me
When I also do see a note likes this,” Due to recent high volume of e-mail messages, your response may be delayed.” It still generally means their equipment, services are unreliable and they have loads of customer complaints. I have often got it from the bad service department at Bell Sympatico.
For 100 dollars per month per customer for thier test strips you would think they all could give a good support service too?
To date no one from Bayer got back to me yet about any of this. Why?
I had also contacted their competitor too, but their phone lines were too busy and they next promised to return my calls which they did at least a few hours later and they clearly told me that using the meters and test strips was not a simple event, some real reading, maximizing oneself, following their manual instructions, was required
Sent: Friday, October 03, 2008 3:47 PM
Subject: RE: Ascensia.ca :
Thank you for visiting the LifeScan Web site and for taking the time to write to us. This automatic response is to notify you that your message has been received by LifeScan’s Customer Service Department. Due to recent high volume of e-mail messages, your response may be delayed. We apologize for any inconvenience resulting from this delay, and encourage you to contact our Customer Services Department at the number below if this is an urgent matter.
I have switched over to Ultra – Life Scan who are the Number one in Canada and in the US.. Their services in comparison to Bayer now in my real experiences is like heaven compared to hell. They gave me an additional new meter, they gave me free cable to connect their ultra meters to the computer, and software to measure my test results,within 4 days too, all free, and they were kind on the phone always, called me back and talk to me. They have the additional aspect of anyone at home now being able to test the accuracy of the meters supplied with their Ultra meters too. That is the kind of real support I expected from Bayer and all others here too.
Understandably since my past disastrous unacceptable problems with Bayer glucose meters, twice bitten now I am even more cautious, I next get different results from the Life Scan Ultra meters even.. where it said 6.8 firstly and next it said 9.8 using the same blood, and the test was one a few seconds apart. Fortunately Life Scan Ultra though provides a control, test solution
Life Scan is committed to providing customers with quality products and caring service and life scan has done so too. I contacted then directly by phone next and they had next effectively took all the necessary steps to rectify the problems.. replacing the defective strips.. for it seems the test strip batch themselves now were defective and I understand such things can happen.. it was great that Life Scan has a test procedure to measure the meters effectiveness periodically, and has also the adequate follow up services too. The whole experience was great for me I learned how to check the meters accuracy results too. All Much much appreciated. .
Based on their past treatment, rather abuse of me Bayers are dreaming if I will recommend their products, rather I talk to pharmacy managers directly and tell them what my doctors told me, Contour is known to give often defective readings..
Do see also