- Advertisements - for complaints about the truth, accuracy, ethics or legality of advertisements, as well as confusing or unclear labeling directions, contact the Minister of Consumer Affairs
- Bills - for complaints about problems with your phone bill, or ISP in the first instance you should contact the telephone or ISP service provider. If you are not satisfied with their response then contact not only the Telecommunications Industry Ombudsman but many others as well.. You might also want to contact the nearest office of your federal, state, provincial consumer affairs ministry now too..
- Fixed Line or Mobile Phone Contracts – The actual contract that supplies you with a mobile or fixed line telephone is a trade agreement. These come under contract law and contracts are sometimes disputed as being either unfair or unfulfilled. In these cases, again you should firstly contact the organization with whom you signed the contract. If you are not satisfied with their response then again, contact the nearest office of the Department of Consumer affairs.
- The Quality of the Telephone Service or ISP now . Again, in the first instance you should always take up any complaint regarding the quality of the telephone service with your service providers as well as to the others.
- Radio and Television Program Content For radio or television broadcast program content (not advertising), the federal Broadcasting Authority is generally responsible for ensuring that programs ‘reflect community standards’. They all will asks that you first make your complaint directly to the broadcaster concerned. They say that if a station fails to answer your written complaint within thirty days, or if you are otherwise still not happy with their response, you should then contact them,
Remember always that when presenting most complaints it takes some time, prepare to be ready for the time to pass, but do know also as to how to handle the false delays. Send them always next with a copy to others a reminder letter, email that you are waiting for an adequate response to your specific complaint for a start.
- Direct a copy of the the letter to the highest-ranking person in the organization as well and to the Consumer and Government Organizations as well:
- Construct a strong opening sentence even as to what you want, expect from them, and do sate it to be done within a reasonable period of time too.
- Describe the problem complaint concisely and factually including any steps you have already taken
- Clearly do also Imply that the company will not only lose your business but hat of many others too for you will share it with them too. Tell them that you also now cannot be sued by anyone of posting or for telling the truth. That you also do welcome any subsequent threats of a lawsuit as it will being the whole matter into the open and give it more much needed publicity too.
- Do Place all the responsibility for resolving the complaints with the recipient and their related mangers even for their rightfully blame in their failure to solve the problem you had rightfully addressed to them already too.
YOUR RIGHT TO END THE CONTRACT WHEN IT CHANGES. When your contract with your mobile, internet, fixed-line or VoIP (net phone) service provider changes, often you will have a right to end the contract early without having to pay additional fees (eg cancellation or termination fees). Your original contract has been breached, changed if monthly access fees or call rates increase and also if download limits or free monthly call credits have been reduced. Firms that breach a contract can now also expect a penalty payment now to you as well for doing so. See also basic contract laws.
http://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/ http://thenonconformer.wordpress.com/2008/05/18/on-how-to-deal-with-it/ http://thenonconformer.wordpress.com/2008/06/24/hanging-up-on-early-exit-fees/
If for example you entered into a 24 month mobile phone contract and after say 2 months your call rates increased, you will have a right to cancel the contract and not have to pay a cancellation or early termination fee. If your service provider refuses to waive a cancellation/termination fee in these circumstances, you can contact the others
“It’s all to convince to convey that Bell is and has gotten better,” Bell Mobility president Wade Oosterman said in an interview.
But telecom analyst Carmi Levy of AR Communications said the changes will have little impact unless they are accompanied by a dramatic improvement to customer service.
“You can change your logo and you can change the name of your offering until the cows come home but if you don’t change the fundamental way that you operate, then the rebranding effort will be for not,” the Toronto-based analyst said in an interview.
He said Bell needs to be less adversarial and aggressive with customers and more responsive to their needs.
“This needs to be just the first salvo in an ongoing effort to become a softer friendlier company to deal with.”
New Bell chief executive George Cope has promised to improve customer service as it completely overhauls the vast business. The Montreal-based company recently announced plans to shed 15 per cent of management and sell non-core assets.